{"id":1020008,"url":"https://alion.io/job/support-revolution-sap-primary-support-engineer-support-revolution","title":"SAP Primary Support Engineer - Support Revolution","company":{"id":450065,"name":"Support Revolution","domain":"supportrevolution.com","url":"https://alion.io/company/support-revolution","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":165000,"period":"year","method":"global_role_seniority_cell","sample_n":1665},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ABAP","optional":false}],"status":"live","first_seen_at":"2026-09-18T04:06:33Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-11-05T19:11:16Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"SAP Primary Support Engineer\nKeep critical SAP systems running. Solve complex challenges. Make a real impact.\n__________________________________________________________________________________________\nAbout the role:\nWe’re growing, and we’re looking for an experienced SAP Primary Support Engineer to join our growing SAP practice and play a key role in supporting mission-critical SAP environments for our clients.\nThis is more than a traditional support role. You’ll take end-to-end ownership of SAP cases, combining your technical ABAP expertise with strong functional SAP knowledge to investigate issues, identify root causes and deliver effective solutions.\nYou’ll work closely with customers, delivery teams and technical specialists, helping ensure their SAP environments remain reliable, efficient and continually improving.\nWhat you’ll be doing:\nAs our SAP Primary Support Engineer, you'll:\nOwn & solve SAP cases: Provide expert SAP support across modules such as SD, FICO, HR/Payroll, WM, BW and/or MM, investigating issues, identifying root causes and delivering effective solutions\nConfigure & optimise: Troubleshoot, configure and optimise SAP solutions, ensuring reliable performance and a great user experience\nBuild client relationships: Act as a trusted point of contact, bridge technical and business teams, lead client discussions and communicate solutions clearly\nDeliver quality solutions: Work with SAP delivery and development teams to implement, test and validate fixes while meeting agreed SLAs and quality standards\nDrive continuous improvement: Identify recurring issues, recommend preventative measures and implement improvements that enhance system functionality and client experience\nStay ahead of SAP innovation: Keep up to date with SAP releases, best practices, industry trends and emerging technologies, including AI, and apply these to client solutions\nShare knowledge: Contribute technical insights, best practices and lessons learned across the SAP practice.\nWhat we’re looking for:\nWe’re looking for an experienced SAP professional who combines strong functional and technical capability with a customer-first mindset.\nYou’ll ideally bring:\n8+ years of SAP functional experience, with strong expertise in one or more SAP modules such as SD, FICO, HR/Payroll, WM, BW and/or MM\nStrong hands-on SAP ABAP experience and a good understanding of technical SAP environments\nProven experience investigating, diagnosing and resolving complex SAP issues\nStrong SAP configuration and troubleshooting skills\nExperience working across technical and functional teams to deliver effective solutions\nExcellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions\nStrong communication skills and confidence working directly with clients and business stakeholders\nA proven ability to take ownership of cases and drive issues through to resolution while meeting SLAs\nA collaborative mindset with a willingness to share knowledge and support team development\nA continuous improvement mindset, with an interest in SAP innovation, AI and emerging technologies.\nSAP never stands still, and neither do we.\nWe’re looking for someone who enjoys solving complex challenges, building trusted client relationships and staying ahead of new technology and innovation.\nIf this sounds like you, we’d love to hear from you!\nInterview process:\nOur hiring process is designed to be efficient and transparent. Here’s what to expect:\nScreening Call - A friendly chat with our Talent Acquisition team to get to know you and discuss the role\nHiring Manager Interview - Your chance to showcase your skills, experience, and ask us any questions about the role and team\nTeam Interview- Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!\nFinal HR Interview - A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.\nBenefits and perks:\nWe offer a competitive salary and a comprehensive benefits package, including\nCompetitive Salary: We value your hard work with a competitive package to be discussed from the very first conversation\nGenerous Annual Leave: Take plenty of time to recharge with 33 days holiday, inclusive of bank holidays, plus extra days as you grow with us\nAnnual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum\nBirthday Leave: Your birthday is yours - take the day off and enjoy it your way\nLength of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication\nCompany Pension Scheme: Secure your future with our Company pension scheme\nPerkbox Perks: Treat yourself with discounts, cashback, and wellness benefits\nFully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!\nEmployee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell\nPersonal Development: We invest in you with tailored training and career growth\nEmployee Referral Scheme: Get rewarded for bringing great talent to our team. \nAbout Support Revolution:\nAt Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.\nIf you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!\nFor more details, click here.\n(Note: Support Revolution does not accept unsolicited CVs from agencies.)\nBy submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. 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