{"id":2689345,"url":"https://alion.io/job/supportex-private-limited-conversational-ai-designer-engineer","title":"Conversational AI Designer / Engineer","company":{"id":4441371,"name":"SUPPORTEX PRIVATE LIMITED","domain":"hyperhunt.io","url":"https://alion.io/company/supportex-private-limited","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1400000,"max":3000000,"currency":"INR","period":"year","gross":true,"usd_annual":31686},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"NLP","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Voice Agents","optional":false},{"name":"Machine Learning","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-16T08:19:16Z","employer_posted_date":null,"last_verified_at":"2026-10-16T08:19:16Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"About the Role : \n\nWe are looking for a Conversational AI Designer / Engineer to help build and optimize highly human-like AI voice agents for BFSI and enterprise use cases. This is a hands-on role at the intersection of Generative AI, LLMs, Prompt Engineering, NLP, Voice AI and Conversation Design.\n\nKey Responsibilities : \n\n- Design and develop conversational flows and dialogue strategies for AI voice agents.\n\n- Create, test and optimize LLM prompts to improve accuracy, relevance, consistency and naturalness.\n\n- Design conversation logic for different user intents, scenarios and edge cases.\n\n- Analyze AI-generated responses and conversation transcripts to identify hallucinations, incorrect intent handling, context loss and guideline violations.\n\n- Conduct prompt testing, experimentation and A/B testing to improve AI performance.\n\n- Build and use evaluation frameworks to measure conversational AI quality and identify areas for improvement.\n\n- Analyze user feedback, conversation data and performance metrics to continuously refine AI agents.\n\n- Collaborate closely with AI/ML Engineers, AI Researchers and Product Managers to improve conversational AI systems.\n\n- Document prompt engineering techniques, conversational design patterns and best practices.\n\n- Stay updated with developments in LLMs, Generative AI, NLP and Conversational AI.\n\nRequired Skills : \n\n- Strong understanding of Generative AI, LLMs and Prompt Engineering.\n\n- Knowledge of Conversational AI and Conversation Design.\n\n- Understanding of NLP/NLU, intent recognition and contextual conversations.\n\n- Experience with or strong understanding of AI agents, chatbots or voice AI.\n\n- Strong analytical and problem-solving abilities.\n\n- Excellent written and verbal communication skills.\n\n- Ability to experiment, analyze results and iterate quickly.\n\n- Strong attention to detail and ownership mindset.\n\nTech Stack : \n\nPrompt Engineering, Conversational AI, Generative AI, LLM, NLP, Voice AI, Conversation Design, AI Agents, RAG, LLM Evaluation, Chatbots, Python.\n\nEducational Background : \n\nBachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, NLP, Computational Linguistics, English, Journalism, Communication or a related field.\n\nWhy Join Us?\n\n- Work on production-grade Conversational AI and Voice AI products.\n\n- Solve challenging problems involving LLMs, NLP and Generative AI.\n\n- Work closely with AI researchers, engineers and product teams.\n\n- Get significant ownership and exposure in a fast-growing AI startup.\n\n- Build AI solutions for leading BFSI and enterprise customers.\n\nSkills\nConversational AI, Prompt Engineering, Generative AI, LLM, NLP, Conversation Design, 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