{"id":1221413,"url":"https://alion.io/job/supportninja-casting-specialist-content-moderation","title":"Casting Specialist (Content Moderation)","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T16:38:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-09-25T12:17:35Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Work Setup: Remote\nStart Date: ASAP\nEquipment Provision: Bring Your Own Device\nSchedule: 12AM-9AM Shifting Schedule\nWhat does a day in the life of a Casting Specialist took like?\nVerification Analysis\nMaintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.\n\nUse independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.\n\nApply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.\n\nMake decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.\n\nMonitor and review system-generated alerts related to client/job-poster activities (such as changes to previously approved listings or messaging limits) and determine appropriate actions.\n\nInvestigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform.\n\nContent Management\nReview and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.\n\nManage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.\n\nUtilize expert knowledge to engage and support employers throughout their casting process.\n\nIndependently source missing information and enter additional job details provided by employers and third parties into the system for publication.\n\nEducate and assist clients as a product expert, addressing questions about the marketplace’s job-posting and application-management tools.\n\nCommunicate with clients regarding customer service issues that require specialized casting knowledge.\n\nProvide guidance and insights to clients on posting jobs and answering questions related to casting tools.\n\nTrain clients on casting tools and troubleshoot any issues they encounter, ensuring a seamless and positive casting experience.\n\nAdditional Tasks\nCollaborate with other departments (customer service, account management, business development) to support cross-functional needs, enhance customer experiences, identify new leads, and provide account support.\n\nResearch projects and triage escalated tickets from customer service related to job listings.\n\nExamine job database reports to identify previously approved or held jobs that may need attention, recategorization, or early expiration to ensure content remains fresh and relevant.\n\nAssist team members with training, troubleshooting, and escalated cases.\n\nPerform other responsibilities and tasks as assigned.\n\nWhat are the required qualifications for a Casting Specialist?\nSelf-directed, efficient, independent worker able to work autonomously.\n\nDemonstrated experience handling a high volume of specialized content and users.\n\nHighly organized, detail- and deadline-oriented.\n\nAble to evaluate information and make decisions independently.\n\nAdvanced written and verbal communication skills, adaptable to various personalities and levels of seniority.\n\nExcellent copy editing, fact-checking, proofreading, and research skills.\n\nGood data-entry, account management, and client support skills.\n\nTechnical acuity-able to understand, utilize, and explain online casting/hiring technology.\n\nStrong analytical skills-capable of assembling and interpreting data to assess content validity.\n\nBonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting, or willing to learn and understand the complexities of this marketplace.\n\nNinja Perks and Benefits\n*Full time employees\nCompetitive compensation\nAdherence to government-mandated benefits\nRetirement Savings Program with Company Matching\nLife Insurance\nHMO on day 1\nPaid time off, birthday leave\nBonus and incentive plans\nOpportunities for skills training and personal and professional development\nEmployee Referral Program\nExperience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?\nIf you are interested, you can access your instant interview here:https://alpharun.com/i/GPB9gvgVg2rFirS01BKRJ\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":4974,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-25T12:10:26Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.741,"p_room":0.55,"age_days":45,"expected_fill_days":36,"reasons":["conf:13","win:tail"],"computed_at":"2026-09-26T01:20:12Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-casting-specialist-content-moderation","json_url":"https://alion.io/job/supportninja-casting-specialist-content-moderation.json","meta":{"generated_at":"2026-09-26T01:20:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1300,"day_limit":5000,"remaining_today":3700,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}