{"id":2726480,"url":"https://alion.io/job/supportninja-customer-onboarding-training-coordinator","title":"Customer Onboarding & Training Coordinator","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2484},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:33:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T10:46:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Employment Type: Full-Time\nWork Setup: Remote/WAH\nStart Date: November 2, 2026\nEquipment Provision: BYOD (Bring-Your-Own-Device)\nThe Customer Onboarding & Training Coordinator is responsible for coordinating onboarding and training activities for new customers, ensuring a smooth transition and effective adoption of products or services. This role schedules and delivers training sessions, tracks onboarding progress, and serves as a point of contact for onboarding-related questions.\nWhat does a day in the life of a Customer Onboarding & Training Coordinator look like?\nCoordinate and schedule onboarding and training sessions for new customers \nDeliver product or service training to customers through live sessions, webinars, or self-service materials\nTrack onboarding milestones and follow up on outstanding action items\nServe as a point of contact for customer questions during the onboarding process\nMaintain and update onboarding and training materials and documentation\nPartner with internal teams to resolve onboarding issues or delays\nGather customer feedback to support continuous improvement of onboarding and training programs\nAdhere to company policies and procedures\nMeet or exceed performance targets for related KPIs\nContinuously improve knowledge of customer onboarding, training methods, and industry standards and best practices through training and learning initiatives\nCollaborate with other departments as needed\nMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times\nPerform other duties as assigned\nWhat are the required qualifications of a Customer Onboarding & Training Coordinator?\nMinimum of one (1) year of experience in customer onboarding, training, or a related client-facing role\nStrong presentation and facilitation skills, with the ability to deliver engaging training sessions\nStrong organizational skills, with the ability to manage multiple onboarding cases simultaneously\nStrong written and verbal communication skills\nProficiency with training, LMS, or customer onboarding tools\nStrong customer service orientation, with the ability to support customers through the onboarding process\nDemonstrated ability to work independently with minimal supervision\nStrong attention to detail, with the ability to track onboarding progress accurately\nExperience developing or updating training materials, a plus\nPreferred Qualification\nOutbound Sales / Cold Calling Experience: Highly beneficial as the daily tasks closely mirror this workflow (especially for ITQC).\nTechnical Support / Troubleshooting: Must have basic troubleshooting knowledge to resolve customer issues.\nTool Proficiency: Prior hands-on experience with Salesforce and Zendesk.\nIf you are interested, you can access your instant interview here:https://alpharun.com/i/4LnQX9TzJgZ5p3S-U6sbJ\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":3402,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-16T16:28:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-customer-onboarding-training-coordinator","json_url":"https://alion.io/job/supportninja-customer-onboarding-training-coordinator.json","meta":{"generated_at":"2026-10-17T13:20:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6256},"rest":"https://alion.io/mcp/rest/get_company?id=6256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportninja-customer-onboarding-training-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportninja-customer-onboarding-training-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportninja-customer-onboarding-training-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportninja-customer-onboarding-training-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportninja-customer-onboarding-training-coordinator"}]}