{"id":4056705,"url":"https://alion.io/job/supportninja-customer-service-representative-ii-2","title":"Customer Service Representative II","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-11T05:30:53Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T05:30:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work Setup: Remote\nEquipment:(BYOD) Bring-Your-Own-Device\nSchedule: 9AM-5PM EST M-F, shifting schedule every quarterly\nStart Date: ASAP\nWe are looking for a friendly, detail-oriented, and reliable Customer Support Representative to join our team. In this role, you will assist customers and merchants with payment-related inquiries, troubleshoot issues, and ensure a positive customer experience.\nWhat does a day in the life of a Customer Service Representative look like?\nRespond to customer and merchant inquiries via our Jira support ticketing system in a timely and professional manner. Escalate technical-related requests to our technical team, and other customer success inquiries to our Account Management team.\n\nAssist with payment-related questions, including credit card transactions, EFT/PAD payments, refunds, and declined transactions.\n\nInvestigate transaction issues and coordinate with internal teams to resolve them.\n\nMonitor and manage support tickets, ensuring timely follow-ups and resolutions.\n\nEscalate complex technical or payment issues when necessary\n\nDeliver friendly, professional, and efficient customer service..\n\nMaintain accurate records of customer interactions and resolutions.\n\nWhat are the required qualifications of a Customer Service Representative?\n2 years of previous customer service experience, preferably in a call center environment\nStrong communication skills, both verbal and written\nKnowledge and experience with a CRM preferred\nProficient in using computers and various software applications\nNinja Perks and Benefits\nCompetitive compensation\nAdherence to government-mandated benefits\nRetirement Savings Program with Company Matching\nLife Insurance\nHMO on day 1\nPaid time off, birthday leave\nBonus and incentive plans\nOpportunities for skills training and personal and professional development\nEmployee Referral Program\nIf you are interested, you can access your instant interview here:https://alpharun.com/i/QWZzBCidwcyXMPTAVdf_K\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":2540,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-11T05:30:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-customer-service-representative-ii-2","json_url":"https://alion.io/job/supportninja-customer-service-representative-ii-2.json","meta":{"generated_at":"2026-11-11T09:24:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6256},"rest":"https://alion.io/mcp/rest/get_company?id=6256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportninja-customer-service-representative-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportninja-customer-service-representative-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportninja-customer-service-representative-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportninja-customer-service-representative-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportninja-customer-service-representative-ii-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4056705}},{"tool":"search_jobs","arguments":{"company":"supportninja.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4056705},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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