{"id":3041138,"url":"https://alion.io/job/supportninja-customer-service-representative-ii","title":"Customer Service Representative II","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T12:28:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T03:38:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Work Setup: Onsite at The Sanctum, SM - North EDSA, QC\nEquipment:Company-provided\nStart Date: November 2, 2026\nThe Customer Service Representative II is responsible for handling customer inquiries and resolving moderately complex issues via up to two communication channels, including phone, email, and chat. This role serves as an experienced customer support resource by providing product and service guidance, managing escalated customer concerns, and delivering high-quality customer experiences while meeting operational performance expectations.\nWhat does a day in the life of a Customer Service Representative II look like?\nRespond to customer inquiries through up to two communication channels, including phone, email, or chat\n\nProvide detailed information regarding products, services, policies, and procedures\n\nResolve moderately complex customer issues and service requests in a timely and professional manner\n\nFollow up with customers as necessary to ensure satisfactory issue resolution\n\nAccurately document customer interactions, resolutions, and account updates within company systems and CRM platforms\n\nManage escalated customer concerns and coordinate resolution with appropriate internal teams when necessary\n\nMaintain professionalism and composure while handling challenging customer interactions and high-volume workloads\n\nResearch customer issues and identify appropriate solutions using available resources and knowledge bases\n\nCollaborate with cross-functional teams to resolve customer inquiries and improve service delivery\n\nAdhere to company policies and procedures\n\nMeet or exceed performance targets for related KPIs\n\nContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules\n\nCollaborate with other departments as needed\n\nMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times\n\nWhat are the required qualifications of a Customer Service Representative II?\nMinimum of two (2) years of customer service experience, preferably within a call center, contact center, or customer support environment\nStrong verbal and written communication skills\nExperience handling escalated or complex customer inquiries and service issues\nProficiency with computers, business applications, and customer support platforms\nExperience using CRM systems and customer interaction tools\nStrong problem-solving and critical-thinking abilities\nAbility to manage multiple priorities in a fast-paced environment\nStrong attention to detail and accuracy in documentation\nCustomer-focused mindset with a professional and empathetic approach to service delivery\nAbility to work independently and collaboratively within a team environment\nAdaptability and willingness to learn new products, systems, and processes\nDemonstrated ability to meet performance, quality, and productivity expectations\nIf you are interested, you can access your instant interview here:https://alpharun.com/i/vZc8c6b_dapm6poDxqOjn \nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":3595,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-21T22:45:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:4","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-customer-service-representative-ii","json_url":"https://alion.io/job/supportninja-customer-service-representative-ii.json","meta":{"generated_at":"2026-10-26T05:45:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7640,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6256},"rest":"https://alion.io/mcp/rest/get_company?id=6256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportninja-customer-service-representative-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportninja-customer-service-representative-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportninja-customer-service-representative-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportninja-customer-service-representative-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportninja-customer-service-representative-ii"}]}