{"id":3828728,"url":"https://alion.io/job/supportninja-customer-service-representative-remote","title":"Customer Service Representative | REMOTE","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:36:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T00:07:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Work Setup: Remote\nSalary: 3,300,000 COP\nEquipment: Company Provided\nStart Date: ASAP\nSchedule: 8:00 AM to 5:00 PM Colombia Standard Time | Monday - Friday or Tuesday - Saturday\nThe Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.\nWhat does a day in the life of a Customer Service Representative look like?\nResponds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat\nProvides in-depth information about products and services to customers\nResolves complex customer issues in a timely and efficient manner\nFollows up with customers to ensure that their issues have been resolved to their satisfaction\nProperly and accurately document customer interactions in the organization’s CRM \nHandle cases that require escalation to higher-level support or management and ensure they are resolved efficiently\nEffectively manage high-pressure situations, maintaining professionalism and composure while resolving issues\nAdhere to company policies and procedures\nMeet or exceed performance targets for related KPIs \nContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules\nCollaborate with other departments as needed to resolve customer issues\nMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times\nPerform other duties as assigned \nWhat are the required qualifications of a Customer Service Representative?\n2 years of previous customer service experience, preferably in a call center environment\nStrong communication skills, both verbal and written\nKnowledge and experience with a CRM preferred\nProficient in using computers and various software applications\nHubspot experience is a plus\nNinja Perks and Benefits\nCompetitive compensation\nAdherence to government-mandated benefits\nOpportunities for skills training and personal and professional development\nExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?\nIf you are interested, you can access your instant interview here:https://alpharun.com/i/nMbfgP_pPpDjiaUvqDXE4\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":2859,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-05T18:57:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:2","win:early","comp:junior,attention"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-customer-service-representative-remote","json_url":"https://alion.io/job/supportninja-customer-service-representative-remote.json","meta":{"generated_at":"2026-11-08T03:51:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6256},"rest":"https://alion.io/mcp/rest/get_company?id=6256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportninja-customer-service-representative-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportninja-customer-service-representative-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportninja-customer-service-representative-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportninja-customer-service-representative-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportninja-customer-service-representative-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3828728}},{"tool":"search_jobs","arguments":{"company":"supportninja.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3828728},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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