{"id":1945462,"url":"https://alion.io/job/supportninja-inbound-sales-representative","title":"Inbound Sales Representative","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T04:35:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-17T22:11:51Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Work Setup: Onsite at The Sanctum, SM - North EDSA, QC\nStart Date: August 10, 2026 - latest start date\nEquipment: Company-provided\nType of Contract: Full-time\nThe Inbound Sales Representative is responsible for handling inbound sales calls, engaging with customers to identify their needs and assist in retention efforts. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.\nWhat does a day in the life of an Inbound Sales Representative look like?\nAnswer inbound sales calls from new and existing customers•Sell and upsell various software products\nAchieve a targeted sales conversion rate\nHelp prevent cancellation through retention efforts\nRespond promptly and professionally to customer inquiries via inbound and outbound calls - follow up calls\nProvide accurate information about products and services to customers\nNegotiates and closes sales deals over the phone or email\nIdentifies customer needs and recommends appropriate products or services\nAssists with customer retention efforts\nTransferred non-sales-related calls to the appropriate teams\nMaintains accurate documentation of all customer interactions in the CRM system\nContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules\nCollaborates with other departments as needed to resolve customer issues\nMaintains a positive, empathetic, and professional attitude toward customers and colleagues at all times\nAdheres to company policies and procedures\nMeets or exceeds performance targets for related KPIs\nPerforms other duties as assigned thetic, and professional attitude toward customers and colleagues at all times\nWhat are the required qualifications for an Inbound Sales Representative?\nMinimum of 1 year of sales experience required.Must have a strong background in any of the following areas: B2B, B2C, Consultative Selling, Telco Sales, ISM Billing & Sales, Tech & Sales, or Outbound/Inbound sales focused accounts. (example: Consultative Tech sales profile - anti-virus, privacy protection)\nExperience supporting customers via phone and email (preferred)\nStrong communication skills, both verbal and written - at least high B2 level, conversational not transactional\nStrong negotiation and sales skills\nProficient in using computers and various software applications such as CRM\nPreferred Qualification\nInbound sales role -preferably in the call center environment\nExperience handling elderly customers\nNinja Perks and Benefits\nFull-time employees\nCompetitive compensation\nAdherence to government-mandated benefits\nRetirement Savings Program with Company Matching\nLife Insurance\nHMO on day 1\nPaid time off, birthday leave\nBonus and incentive plans\nOpportunities for skills training and personal and professional development\nEmployee Referral Program\nBeautiful office space (for onsite employees)\nFree lunch provided daily (for onsite employees)\nIf you are interested, you can access your instant interview here:https://alpharun.com/i/wsSEtVnrl-RCI4WJBye4X\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":3692,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-06T06:30:40Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":0.9,"age_days":12,"expected_fill_days":28,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-inbound-sales-representative","json_url":"https://alion.io/job/supportninja-inbound-sales-representative.json","meta":{"generated_at":"2026-10-17T22:44:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6256},"rest":"https://alion.io/mcp/rest/get_company?id=6256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportninja-inbound-sales-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportninja-inbound-sales-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportninja-inbound-sales-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportninja-inbound-sales-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportninja-inbound-sales-representative"}]}