{"id":1708184,"url":"https://alion.io/job/supportninja-partnership-manager-2","title":"Partnership Manager","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T08:17:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-18T18:10:46Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Ready to drive strategic partnerships, build high-impact advisor relationships, and accelerate growth for a tech-forward CX and BPO leader? SupportNinja is looking for a Partnership Manager to own, expand, and nurture our network of outsourcing advisors, consultants, and broker partners while converting partner trust into a thriving pipeline of sales opportunities.\nWork Setup: Remote \nSchedule: US Business Hours\nEquipment: Company-Provided Equipment \nStart Date: October 19, 2026\nJob Summary: The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.\nWhat does a day in the life of a Partnership Manager look like?\nPortfolio Ownership & Growth: Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact.\n\nPartner Recruitment & Onboarding: Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes.\n\nReferral Lifecycle Management: Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner.\n\nInternal Deal Advocacy: Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience.\n\nPartner Education: Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently.\n\nEngagement Cadence Execution: Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints.\n\nIndustry & Event Representation: Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community.\n\nCRM Tracking & Analytics: Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue.\n\nEnablement Content & Market Feedback: Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battlecards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space.\n\nWhat Does a Qualified Candidate Look Like?\nMust Haves / Non-Negotiable:\nRelevant Experience: 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.\n\nPipeline Track Record: Proven track record of building and managing a referral or channel pipeline that translated into closed revenue.\n\nRelationship Management: Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers.\n\nCommunication & Storytelling: Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors.\n\nCRM Proficiency: Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking.\n\nSelf-Direction: Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight.\n\nTravel & Schedule Availability: Willingness to travel for industry events and in-person partner meetings (estimated at 15% to 25%) and availability to work US Business Hours.\n\nNice to Haves / Preferred:\nEcosystem Familiarity: Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.\n\nIndustry Background: Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.\n\nProgram Architecture: Experience building partner enablement programs or co-marketing campaigns from the ground up.\n\nNinja Perks and Benefits\nCompetitive compensation\nMedical, dental and vision insurance\nPaid time off, birthday leave\nOpportunities for skills training and professional development\nReady for the Next Step?\nDrive your career forward while shaping high-impact global partnerships. If your background aligns with the non-negotiable qualifications above, you can fast-track your application by completing the quick AI assisted pre-screening interview:\nAccess the AI Pre-Screening Interview Here:https://alpharun.com/i/KK-UayMfN_lTk00XDEvVf\n________________\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":5382,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-02T15:55:18Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":0.9,"age_days":18,"expected_fill_days":28,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-partnership-manager-2","json_url":"https://alion.io/job/supportninja-partnership-manager-2.json","meta":{"generated_at":"2026-10-18T20:38:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24444,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6256},"rest":"https://alion.io/mcp/rest/get_company?id=6256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportninja-partnership-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportninja-partnership-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportninja-partnership-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportninja-partnership-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportninja-partnership-manager-2"}]}