{"id":1221405,"url":"https://alion.io/job/supportninja-renewal-specialist","title":"Renewal Specialist","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T18:17:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T12:17:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re obsessed with growth!\nFrom enabling companies to flourish, to helping careers bloom.\nSupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.\nWe change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.\nWork Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Twice a month onsite)\nStart Date: ASAP\nSchedule: 9:00PM-6:00AM (Manila) M-F\nBASIC JOB SUMMARY:\nResponsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance.\n\n What does a day in the life of a Renewal Specialist look like?\nIncreases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).\n\nAccountable for timely subscription renewals for customers in assigned territory.\n\nAccurately forecasts risks and opportunities in territory.\n\nEducates customers on business practices and associated contractual implications.\n\nEnsures customer awareness and understanding of applicable product elements.\n\nMaintain account team relationships and transfer leads as appropriate.\n\nPrepares correct Order Forms and Proposals.\n\nWork closely with finance and legal teams to ensure all contracts meet customer and company needs.\n\nCollaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.\n\nExperience recording information in Salesforce or similar CRM system preferred (not required)\nWhat are the required qualifications of a Renewal Specialist?\n1-2 years of experience in renewals, customer success, account management or equivalent customer facing role\n\n4-year college degree or equivalent business experience\n\nExperience recording information in Salesforce or similar CRM system preferred (not required)\n\nAbility to comprehend, analyze, and research to gain a better understanding of various facets of account information\n\nBasic to intermediate skills in MS Excel\n\nKeen to details and have a knack for accuracy\n\nGood communication skills with both internal and external clients\n\nComfortable in a fast-paced environment with multiple deadlines and fast turnarounds\n\nExperience collaborating with multiple stakeholders across the company\n\nCompetence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills\n\nBehavioral Competencies\nStrong level of urgency, organization, and prioritization skills.\n\nStrong negotiation skills with experience driving contracts to completion.\n\nAbility to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.\n\nHighly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organization.\n\nTeam player who enjoys assisting where needed and finding ways to help.\n\nNinja Perks and Benefits\nCompetitive compensation\nAdherence to government-mandated benefits\nRetirement Savings Program with Company Matching\nLife Insurance\nHMO on day 1\nPaid time off, birthday leave\nBonus and incentive plans\nOpportunities for skills training and personal and professional development\nEmployee referral program\nExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?\nIf you are interested, you can access your instant interview here: https://alpharun.com/i/k_uBp8VlPv_dvGiMFHfoT\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":4563,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-25T12:10:26Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:12","win:early","comp:junior"],"computed_at":"2026-09-26T00:58:56Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-renewal-specialist","json_url":"https://alion.io/job/supportninja-renewal-specialist.json","meta":{"generated_at":"2026-09-26T00:58:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":931,"day_limit":5000,"remaining_today":4069,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}