{"id":2545249,"url":"https://alion.io/job/supportninja-technical-support-representative-l3-b2b-saas-onsite","title":"Technical Support Representative L3 (B2B SaaS) | ONSITE","company":{"id":6256,"name":"SupportNinja","domain":"supportninja.com","url":"https://alion.io/company/supportninja","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:03:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T04:15:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work Setup: Onsite at the Sanctum, SM - North EDSA, QC\nStart Date: ASAP\nSchedule: 9AM - 6PM EST\nWe are looking for a Technical Support Specialist to join the team! As a Technical Support Specialist, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value delivers to their organization.\nThis role will require a flexible schedule in order to best support our customers, some days you will need to work from 9-6, others might require 12-9. So we are looking for someone who is a self-starter and is comfortable working independently and with flexible hours!\nWhat does a day in the life of a Technical Support Representative look like?\nHandling complex technical issues/escalations over Zoom, email, chat, and phone\nOwning advanced technical cases end to end: validating the issue, diagnosing root cause, resolving when possible, and sending back clear, structured updates.\nTroubleshooting and advising on key integrations (HubSpot, Marketo, Salesforce, Pardot, Tray, etc)\n\nManaging a queue of web design requests from our enterprise customers.\n\nProviding day-of-event support to enterprise customers, making fast, confident decisions on what can be solved directly by the team vs. what should route to R&D or other internal teams\n\nWorking cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals.\n\nWhat are the required qualifications for a Technical Support Representative ?\n4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities.\nTechnical background: you have experience troubleshooting APIs, complex, and web design issues.\nYou may not code every day, but you’re well-versed in HTML, CSS and Javascript.\nFamiliarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software.\nFamiliarity with Zendesk, Salesforce Service Cloud, & Jira.\nAbility to manage multiple competing priorities with a sense of urgency.\nProven ability to work in high-pressure, time-sensitive environments (live chat, day-of-event scenarios) while managing multiple competing priorities with a strong sense of urgency.\nComfort explaining technical concepts (DNS, integrations, tracking, APIs) to semi-technical customers in clear, accessible language.\nNinja Perks and Benefits\n*Full time employees\nCompetitive compensation\nAdherence to government-mandated benefits\nRetirement Savings Program with Company Matching\nLife Insurance\nHMO on day 1\nPaid time off, birthday leave\nBonus and incentive plans\nOpportunities for skills training and personal and professional development\nEmployee Referral Program\nBeautiful office space\nFree lunch provided daily\n\nExperience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?\nIf you are interested, you can access your instant interview here:https://alpharun.com/i/V0wkwlxzyevfwh2lbGhIR\nDisclaimer:\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","description_format":"text","description_chars":3701,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-14T16:35:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":55,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/supportninja-technical-support-representative-l3-b2b-saas-onsite","json_url":"https://alion.io/job/supportninja-technical-support-representative-l3-b2b-saas-onsite.json","meta":{"generated_at":"2026-10-15T07:34:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6256},"rest":"https://alion.io/mcp/rest/get_company?id=6256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportninja-technical-support-representative-l3-b2b-saas-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportninja-technical-support-representative-l3-b2b-saas-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportninja-technical-support-representative-l3-b2b-saas-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportninja-technical-support-representative-l3-b2b-saas-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportninja-technical-support-representative-l3-b2b-saas-onsite"}]}