{"id":1283595,"url":"https://alion.io/job/supportservicesgroup-customer-service-representative","title":"Customer Service Representative","company":{"id":2670795,"name":"Supportservicesgroup","domain":"supportservicesgroup.co","url":"https://alion.io/company/supportservicesgroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Colón, Panama"],"countries":["PA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T15:59:15Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-15T21:36:01Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Support Services Group is seeking enthusiastic and dedicated customer service agents to join our onsite team. The ideal candidate will provide outstanding service, address customer inquiries, and resolve issues professionally and efficiently. This is a full-time, onsite position located in Colón, Panama.\nKey Responsibilities:\nRespond to customer inquiries via phone, email, or chat in a professional and courteous manner.\nTroubleshoot and resolve customer concerns.\nMaintain accurate and detailed records of customer interactions in the system.\nProvide information about products and services to customers as needed.\nMeet performance metrics, including quality scores, resolution times, and customer satisfaction.\nCollaborate with team members and supervisors to continuously improve service delivery.\nAdhere to company policies and healthcare-related guidelines, ensuring compliance at all times. \nRequirements:\nStrong communication skills in English (both verbal and written).\n1-2 years of experience in customer service or a similar role, preferably in healthcare or related industries.\nProficiency in computer systems.\nAbility to work onsite in Colón, Panama, with a flexible schedule, including weekends and holidays.\nStrong problem-solving skills and a customer-focused mindset.\nAbility to work in a fast-paced environment and handle multiple tasks efficiently.\nWhat We Offer:\nCompetitive salary and benefits package.\nOpportunities for career growth and professional development.\nA positive and inclusive work environment.\nComprehensive training to set you up for success.\nEmployee recognition and reward programs.\nPHYSICAL DEMANDS:\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSedentary Work Examples: Work performed primarily while sitting at the workstation; 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