{"id":1283597,"url":"https://alion.io/job/supportservicesgroup-end-user-computing-support-technician","title":"End-User Computing Support Technician","company":{"id":2670795,"name":"Supportservicesgroup","domain":"supportservicesgroup.co","url":"https://alion.io/company/supportservicesgroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-07T21:39:10Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-09T02:30:29Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"JOB TITLE: EUC Tier 1 Support Technician\nDEPARTMENT: End User Computing\nREPORTS TO: Senior Manager of EUC\nLOCATION: Onsite\n*This position requires intermediate - advanced spoken English level (B2+).\n\n*If you're interested in the position, please apply with your resume in English.\n\nJOB SUMMARY:\nThis role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems, recognizing and escalating more difficult problems. Members of this team should be able to triage, consult and effectively resolve most user support issues.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following.\nOther assignments, projects, and duties may be required:\nUser account management\nTroubleshoots and supports all network laptops/computers.\nUnderstanding of IT principles and ability to communicates technical concepts effectively to a varied audience.\nAssists in the set-up, maintenance and repair of PC hardware & this will include distribution of equipment\nUse ticketing system to answer all issues in a timely fashion based on department SLA’s, and other methods of communication to insure proper resolution.\nWalk users through problem-solving processes and consult on workflow best practices for remote employees\nKnowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc.\nInfrequent/occasional travel may be required for initial training and/or site builds and has reliable transportation\nThis is on an onsite position with work from home opportunity\n\nQUALIFICATIONS:\nInterested candidates need to submit their resume in English.\nStrong Communication, and interpersonal skills\nIntermediate to advanced technical and functional skills\nSolid data gathering and analysis\nAdaptability and stress tolerance\nExperience in a customer support role\nExperience with help desk tools\nTechnology troubleshooting experience\nExperience in all Microsoft Office tools\nExperience working remotely and/or with distributed teams is a plus\nStrong Organization & self-leadership skills\n\nExperience Required:\n1-3 years of experience in providing customer service\n1-3 years’ experience in software support/SaaS\n\nPHYSICAL REQUIREMENTS:\nThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.\nWhile performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet","description_format":"text","description_chars":2851,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Dominican Republic","iso":"DO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","IT Help Desk & Service Desk","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-26T03:52:57Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.28,"age_days":61,"expected_fill_days":30,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/supportservicesgroup-end-user-computing-support-technician","json_url":"https://alion.io/job/supportservicesgroup-end-user-computing-support-technician.json","meta":{"generated_at":"2026-10-09T04:26:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4102,"day_limit":5000,"remaining_today":898,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2670795},"rest":"https://alion.io/mcp/rest/get_company?id=2670795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportservicesgroup-end-user-computing-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportservicesgroup-end-user-computing-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportservicesgroup-end-user-computing-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportservicesgroup-end-user-computing-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportservicesgroup-end-user-computing-support-technician"}]}