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In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently. If you have excellent communication skills and enjoy helping people, we’d love to hear from you!\nResponsibilities:\nHandle inbound/outbound customer calls with professionalism and empathy\nProvide accurate information and solutions to customer inquiries\nResolve complaints and escalate issues when necessary\nDocument interactions and update customer records in the system\nMeet performance metrics, including call quality and response time\nMaintain a positive and professional attitude in a fast-paced environment\nQualifications:\nMust work onsite\n Advanced English level (written and spoken)\nPrevious customer service or call center experience preferred\nAbility to multitask and navigate multiple systems\nProblem-solving skills with a customer-first mindset\nComfortable working with call scripts and performance targets\nBenefits:\nCompetitive salary structure\nPaid training and career growth opportunities\nFood vouchers to support daily expenses\nPerformance-based incentives\nPositive and supportive team environment\nJoin Support Services Group, where we foster a culture of growth, support, and empowerment. We value individuals who are dedicated to providing outstanding service while enjoying their work environment. If you are enthusiastic about sales, customer service, and working in a multicultural setting, we welcome you to apply today.","description_format":"text","description_chars":1585,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-26T03:52:57Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.425,"p_room":0.45,"age_days":44,"expected_fill_days":25,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/supportservicesgroup-hmo-customer-service-representative","json_url":"https://alion.io/job/supportservicesgroup-hmo-customer-service-representative.json","meta":{"generated_at":"2026-10-23T16:17:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24682,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2670795},"rest":"https://alion.io/mcp/rest/get_company?id=2670795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportservicesgroup-hmo-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportservicesgroup-hmo-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportservicesgroup-hmo-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportservicesgroup-hmo-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportservicesgroup-hmo-customer-service-representative"}]}