{"id":1283580,"url":"https://alion.io/job/supportservicesgroup-operations-manager","title":"Operations Manager","company":{"id":2670795,"name":"Supportservicesgroup","domain":"supportservicesgroup.co","url":"https://alion.io/company/supportservicesgroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":30000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T02:44:01Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-27T04:43:06Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We are looking for a highly driven Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations. In this role, you will work closely with senior leadership, sales, and business development teams to drive operational efficiency, performance improvement, and client satisfaction.\nKEY RESPONSIBILITIES\nOperations & Team Management\nSupport the planning and coordination of operational infrastructure in line with company policies and legal requirements.\nManage and develop inbound and outbound sales and/or service teams to achieve performance and service-level targets.\nMonitor individual and team performance metrics, ensuring quality control measures are consistently applied.\nOversee day-to-day operational activities, implementing policies, procedures, and operational initiatives.\nEnsure sales and service commitments are met by effectively managing lead handling and conversion of warm and hot leads.\nPerformance & Reporting\nTrack, measure, and analyze operational and sales performance metrics.\nPrepare and submit accurate daily, weekly, and monthly operational reports.\nIdentify performance gaps and recommend process improvements to enhance efficiency and results.\nCollaboration & Campaign Support\nWork closely with Marketing and Business Development teams to support campaign execution and measure effectiveness.\nAssist in testing, evaluating, and optimizing campaigns to improve lead quality and conversion rates.\nSupport initiatives that drive additional business from existing clients.\nBusiness Improvement & Client Support\nContribute to business improvement initiatives by gathering operational requirements and providing practical insights.\nCoordinate with internal teams to ensure improvement projects are delivered effectively and on schedule.\nMaintain regular communication with clients regarding operational updates and service enhancements.\nSupport issue resolution and escalate concerns as needed to ensure client satisfaction.\nProactively recommend improvements to services and processes to meet client needs better","description_format":"text","description_chars":2143,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","IT Help Desk & Service Desk","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-26T03:52:57Z"}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.709,"p_room":0.945,"age_days":9,"expected_fill_days":21,"reasons":["conf:1","win:mid"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/supportservicesgroup-operations-manager","json_url":"https://alion.io/job/supportservicesgroup-operations-manager.json","meta":{"generated_at":"2026-09-27T05:10:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4534,"day_limit":5000,"remaining_today":466,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}