{"id":2746505,"url":"https://alion.io/job/supportservicesgroup-outbound-telesales-supervisor","title":"Outbound Telesales Supervisor","company":{"id":2670795,"name":"Supportservicesgroup","domain":"supportservicesgroup.co","url":"https://alion.io/company/supportservicesgroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kingston, Jamaica"],"countries":["JM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T21:47:52Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T08:42:51Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Outbound Telesales Supervisor\nCompany: Support Services Group (SSG)\nJob Overview\nSupport Services Group is seeking an experienced and motivated Outbound Telesales Supervisor to lead and support a team of sales representatives. This role is responsible for overseeing daily operations, monitoring team performance, and ensuring sales goals and quality standards are consistently achieved.\nThe ideal candidate has strong leadership, communication, and sales skills, with the ability to motivate team members, improve performance, and deliver a positive customer experience.\nKey Responsibilities\nSupervise and support a team of outbound telesales representatives.\nMonitor daily sales performance, productivity, and individual and team targets.\nProvide coaching, feedback, and guidance to improve sales results.\nEnsure compliance with company policies, procedures, and quality standards.\nMonitor call quality and identify opportunities for improvement.\nPrepare and review performance reports and communicate results to management.\nSupport the team in addressing challenges and achieving operational goals.\nFoster a positive, collaborative, and results-driven work environment.\nQualifications\nPrevious experience in telesales, outbound sales, or a call center environment.\nPrevious supervisory or team leadership experience preferred.\nStrong communication, interpersonal, and leadership skills.\nAbility to motivate teams and work toward performance targets.\nStrong problem-solving and organizational skills.\nComfortable working in a fast-paced, goal-oriented environment.\nAbout Support Services Group\nAt Support Services Group, we are committed to delivering exceptional customer experiences through dedicated teams, operational excellence, and a culture focused on collaboration and continuous improvement.","description_format":"text","description_chars":1802,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-16T22:30:30Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":0.945,"age_days":9,"expected_fill_days":25,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/supportservicesgroup-outbound-telesales-supervisor","json_url":"https://alion.io/job/supportservicesgroup-outbound-telesales-supervisor.json","meta":{"generated_at":"2026-10-26T10:41:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2670795},"rest":"https://alion.io/mcp/rest/get_company?id=2670795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportservicesgroup-outbound-telesales-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportservicesgroup-outbound-telesales-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportservicesgroup-outbound-telesales-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportservicesgroup-outbound-telesales-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportservicesgroup-outbound-telesales-supervisor"}]}