{"id":1138689,"url":"https://alion.io/job/supportyourapp-english-c1-customer-support-consultant-remote","title":"(English C1) Customer Support Consultant (Remote)","company":{"id":3509,"name":"SupportYourApp","domain":"supportyourapp.com","url":"https://alion.io/company/supportyourapp","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":23,"ghost_share":0,"stale_share":0.478,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":["ZA","MA","TN"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-23T09:31:28Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T16:55:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who are we?\nSupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?\nJoin our community as aCustomer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.\nWhat you will do:\nDeliver outstanding customer support via chat and calls;\nAssisting customers with questions related to billing, \"how-to-use\", technical issues and bugs;\nResponding to customer inquiries in accordance with established service level agreements and follow precise procedures;\nExplain platform features, policies, and expectations while providing key context to ensure quick solutions;\nEscalate complex or high-priority issues to the appropriate internal team when needed;\nConduct research when information is missing and proactively look for solutions.\nWhat you need to succeed in this role:\nExcellent English skills (C1 for both spoken and written);\nAt least 1 year of experience in a customer support role;\nExperience providing customer support via phone calls and chat;\nExperience performing effectively in a fast-paced, high-volume environment;\nStrong problem-solving and adaptability skills;\nBe able to provide proper solutions in timely manner and work independently; \nThe ability to communicate clearly, professionally and empathetically with customers;\n A customer-focused mindset with a commitment to delivering a positive support experience;\nCommitment to delivering high-quality customer service and meeting performance targets;\nPersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).\nWill be a great plus:\nExperience using CRMs or ticketing systems and similar support platforms; \nBenefits:\nSchedule: Monday to Friday, from 9AM to 6PM, GMT+2. \nOpportunity to cooperate fully remotely;\nInclusive international environment;\nCompensation in USD;\nRewards for referring friends;\nBalance between project workload and personal time, but also - internal health policy;\nResponsive leadership interested in your growth and long-lasting cooperation;\nGreenhouse conditions for self-development;\nA culture built on trust, with no time-tracking requirements.\n*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.\n You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.\nSo if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!\nOver 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.\nKnow someone perfect for the role? Refer them and get rewarded!\nWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.\nYour personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.\nInternal code: 3V4","description_format":"text","description_chars":3817,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"Morocco","iso":"MA","kind":"country"},{"name":"Tunisia","iso":"TN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Technical Support","IT Outsourcing"],"lifecycle":[{"event":"open","at":"2026-09-23T09:31:28Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-09-23T19:02:23Z"},"pay":null,"html_url":"https://alion.io/job/supportyourapp-english-c1-customer-support-consultant-remote","json_url":"https://alion.io/job/supportyourapp-english-c1-customer-support-consultant-remote.json","meta":{"generated_at":"2026-09-23T19:02:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}