{"id":155106,"url":"https://alion.io/job/supportyourapp-english-c1-remote-technical-support-consultant-networking","title":"(English C1, remote) Technical Support Consultant, Networking","company":{"id":3509,"name":"SupportYourApp","domain":"supportyourapp.com","url":"https://alion.io/company/supportyourapp","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":42,"ghost_share":0.19,"stale_share":0.333,"repost_share":0.357,"time_to_fill_p50_days":12,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["São Paulo, Brazil","Baku, Azerbaijan","Astana, Kazakhstan","Bogotá, Colombia"],"countries":["BR","AZ","KZ","CO"],"hiring_countries":["BR","MA","KZ","AZ","CO","PH"],"hiring_countries_total":6,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T10:19:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ghost","repost_count":5,"flags":["repost"],"days_open":22},"description":"Who we are?\nSupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.\nJoin our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.\nWhat you will do:\nDeliver outstanding technical support via emails and chats;\nBuild strong and lasting customer relationships;\nKeep up with evolving tools and technology;\nHandle sensitive customer data with care and security;\nApply the latest and greatest customer happiness practices;\nMaintain deep understanding of client solutions and meet KPI;\nCommunicate with developers and cross-functional specialists.\nWhat you need to succeed in this role:\nExcellent English communication skills (at least C1 level);\nExperience in a technical support role;\n Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall);\nStrong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels);\nStrong understanding of network protocols (OpenVPN, IKEv2, WireGuard);\nAbility to read log files;\nFamiliarity with operating Windows, Linux, MacOS, Android and iOS;\nPositive, proactive and responsible attitude;\nPersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).\nWill be a great plus:\nExperience with AWS, Azure;\nKnowledge about function of IDP/SSO (G-Suite, Azure AD);\nCustomer facing experience.\nBenefits:\nFlexible schedule;\nOpportunity to cooperate fully remotely;\nInclusive international environment;\nCompensation in USD;\nRewards for referring friends;\nBalance between project workload and personal time, but also - internal health policy;\nResponsive leadership interested in your development and long-lasting cooperation;\nGreenhouse conditions for self-development;\nA culture built on trust, with no time-tracking requirements.\n*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.\nYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.\nSo if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!\nOver 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.\nKnow someone perfect for the role? Refer them and get rewarded!\nWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.\nYour personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.","description_format":"text","description_chars":3457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Morocco","iso":"MA","kind":"country"},{"name":"Kazakhstan","iso":"KZ","kind":"country"},{"name":"Azerbaijan","iso":"AZ","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-04-24T00:00:00Z"},{"event":"close","at":"2026-09-01T01:26:37Z"},{"event":"reopen","at":"2026-09-09T06:49:42Z"},{"event":"close","at":"2026-09-10T07:19:44Z"},{"event":"reopen","at":"2026-10-01T16:38:12Z"},{"event":"close","at":"2026-10-02T20:04:39Z"},{"event":"reopen","at":"2026-10-08T17:44:57Z"},{"event":"close","at":"2026-10-09T16:21:15Z"},{"event":"reopen","at":"2026-10-13T19:48:54Z"},{"event":"close","at":"2026-10-14T12:37:24Z"},{"event":"reopen","at":"2026-11-05T00:14:14Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.3,"p_room":1,"age_days":1,"expected_fill_days":12,"reasons":["conf:0","repost:5","stale_co","velocity","ghost","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/supportyourapp-english-c1-remote-technical-support-consultant-networking","json_url":"https://alion.io/job/supportyourapp-english-c1-remote-technical-support-consultant-networking.json","meta":{"generated_at":"2026-11-05T10:58:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3509},"rest":"https://alion.io/mcp/rest/get_company?id=3509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportyourapp-english-c1-remote-technical-support-consultant-networking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportyourapp-english-c1-remote-technical-support-consultant-networking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportyourapp-english-c1-remote-technical-support-consultant-networking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportyourapp-english-c1-remote-technical-support-consultant-networking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportyourapp-english-c1-remote-technical-support-consultant-networking"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":155106}},{"tool":"search_jobs","arguments":{"company":"supportyourapp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":155106},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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