{"id":3351825,"url":"https://alion.io/job/supportyourapp-english-c1-technical-support-associate-remotely","title":"(English C1) Technical Support Associate (remotely)","company":{"id":3509,"name":"SupportYourApp","domain":"supportyourapp.com","url":"https://alion.io/company/supportyourapp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":43,"ghost_share":0.163,"stale_share":0.326,"repost_share":0.326,"time_to_fill_p50_days":13,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Tirana, Albania","Sofia, Bulgaria","Belgrade, Serbia","Skopje, North Macedonia","Yerevan, Armenia","Sarajevo, Bosnia and Herzegovina"],"countries":["AL","BG","RS","MK","AM","BA"],"hiring_countries":["BG","RS","AM"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":true}],"status":"closed","first_seen_at":"2026-10-29T12:10:55Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T17:06:37Z","board_verified":false,"closed_at":"2026-10-30T17:06:37Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Who are we?\nSupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?\nJoin our community as a Technical Support Associate on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.\nExcited? Let’s see what it takes\nWhat you will do:\nHandle support requests by email and chat, and join occasional customer calls to review issues live;\nProvide Tier 1 and Tier 2 support: troubleshoot, reproduce issues, and escalate complex cases;\nDiagnose issues using internal tools, logs, configuration files, and databases;\nEscalate to engineering, delivery, sales, or customer service, and keep customers updated on escalated cases;\nHandle routine configuration maintenance and test customer configuration changes;\nHelp customers understand the platform, its best practices, and its limits so they can solve issues on their own;\nMonitor chatbot workflows and suggest improvements.\nWhat you need to succeed in this role:\n Excellent English communication skills (at least C1 for both spoken and written);\n 1-3 years of experience in customer support, ideally in SaaS or a technical environment;\nExcellent written and verbal communication skills, with a professional and empathetic approach;\nStrong organizational skills and attention to detail. You can juggle multiple tasks and priorities without losing track;\nAn analytical mindset and a knack for recognizing patterns in support data;\nHands-on experience with Zendesk and Jira;\nConfidence working with technical tools and admin interfaces; \nPractical experience using generative AI to improve operational workflows and customer-facing work;\nPersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).\nWill be a great plus:\nBackground in software development, APIs, or another technical role.\nBenefits:\nFixed schedule: Monday-Friday: 09 AM-5 PM CDT;\nOpportunity to cooperate fully remotely;\nInclusive international environment;\nCompensation in USD;\nBalance between project workload and personal time;\nResponsive leadership interested in your development;\nGreenhouse conditions for self-development;\nA culture built on trust, with no time-tracking requirements.\n*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.\nYou can learn more about the company and its culture by visiting ourofficial website and social pages onFacebook,Instagram, andLinkedIn.\nSo if you're a proactive Technical Support Associate who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!\nOver 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.\nKnow someone perfect for the role?Refer them and get rewarded!\nWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.\nYour personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.","description_format":"text","description_chars":3786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"},{"name":"Armenia","iso":"AM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-27T18:48:46Z"},{"event":"close","at":"2026-10-30T17:06:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/supportyourapp-english-c1-technical-support-associate-remotely","json_url":"https://alion.io/job/supportyourapp-english-c1-technical-support-associate-remotely.json","meta":{"generated_at":"2026-10-31T01:27:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3509},"rest":"https://alion.io/mcp/rest/get_company?id=3509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupportyourapp-english-c1-technical-support-associate-remotely"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupportyourapp-english-c1-technical-support-associate-remotely"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupportyourapp-english-c1-technical-support-associate-remotely"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supportyourapp-english-c1-technical-support-associate-remotely\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupportyourapp-english-c1-technical-support-associate-remotely"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3351825}},{"tool":"search_jobs","arguments":{"company":"supportyourapp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3351825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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