{"id":1145621,"url":"https://alion.io/job/supportyourapp-fluent-croatian-english-technical-support-consultant-remote","title":"(fluent Croatian & English) Technical Support Consultant (remote)","company":{"id":3509,"name":"SupportYourApp","domain":"supportyourapp.com","url":"https://alion.io/company/supportyourapp","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":23,"ghost_share":0,"stale_share":0.478,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":["Ljubljana, Slovenia"],"countries":["SI"],"hiring_countries":["HU","RS","SI"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:55:47Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:14:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are?\nSupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?\nJoin our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.\nWhat you will do:\nDeliver outstanding customer support via chats and emails;\nAccurately record and document incidents, service requests, and relevant customer information in the CRM system, Jira;\nAssess and prioritize incidents according to their urgency, impact, and defined procedures;\nEscalate incidents to the appropriate internal departments or support levels when required;\nBuild strong and lasting customer relationships;\nKeep up with evolving tools and technology;\nHandle sensitive customer data with care and security;\nMaintain deep understanding of client solutions and meet KPI;\nCommunicate with developers and cross-functional specialists. \nWhat you need to succeed in this role:\n Fluent Croatian and English (at least C1 for both spoken and written);\nAt least 1 year of proven experience in remote and/or on-site (field) technical support;\nPractical experience troubleshooting and supporting Microsoft Windows operating systems, including Windows XP, Vista, 7, 8, 8.1, 10, and 11;\nExperience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls;\nExperience supporting Microsoft Outlook and common web browsers;\nExperience installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G service;\nExperience providing office software support to users (Word, Excel, Access, PowerPoint);\nWorking knowledge of Windows, macOS, Android, and iOS environments;\nAnalytical and research skills;\nPersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).\nWill be a plus:\nLinux knowledge. \nBenefits:\nFlexible schedule;\nOpportunity to cooperate fully remotely;\nInclusive international environment;\nCompensation in USD;\nRewards for referring friends;\nBalance between project workload and personal time, but also - internal health policy;\nResponsive leadership interested in your development and long-lasting cooperation;\nGreenhouse conditions for self-development;\nA culture built on trust, with no time-tracking requirements.\n*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.\nYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.\nSo if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!\nOver 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.\nKnow someone perfect for the role? Refer them and get rewarded!\nWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.\nYour personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.\nInternal code: 3YP","description_format":"text","description_chars":3963,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Croatian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"},{"name":"Slovenia","iso":"SI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Technical Support","IT Outsourcing"],"lifecycle":[{"event":"open","at":"2026-09-23T14:55:47Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-09-23T21:38:32Z"},"pay":null,"html_url":"https://alion.io/job/supportyourapp-fluent-croatian-english-technical-support-consultant-remote","json_url":"https://alion.io/job/supportyourapp-fluent-croatian-english-technical-support-consultant-remote.json","meta":{"generated_at":"2026-09-23T21:38:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}