{"id":4324476,"url":"https://alion.io/job/supra-its-solution-architect","title":"Solution Architect","company":{"id":4544255,"name":"Supra ITS","domain":"supraits.com.about","url":"https://alion.io/company/supra-its","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Jammu, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"Blue-Green Deployment","optional":false},{"name":"FastAPI","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TypeScript","optional":false},{"name":"AI Agents","optional":true},{"name":"Amazon ECS","optional":true},{"name":"Amazon S3","optional":true},{"name":"Celery","optional":true},{"name":"Claude","optional":true},{"name":"Datadog","optional":true},{"name":"Fine-tuning","optional":true},{"name":"Google Cloud Run","optional":true},{"name":"GraphQL","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Redis","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-14T17:28:10Z","employer_posted_date":null,"last_verified_at":"2026-11-14T17:28:10Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"There is an immediate need for an experienced Solution Architectat SupraITS Canada through its subsidiary Atomic North India. If you're someone who can see both the big picture and the technical details, enjoys designing scalable systems, and thrives on solving complex engineering and infrastructure challenges then this position is for you.\n\nLOCATIONS: This role is remote/hybrid and is available for candidates located in: Delhi, Chennai or Jammu\n\nAbout Supra Its\n\nFounded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.\n\nSupra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.\n\nCanon Partnership\n\nIn 2021, Canon Canada made an equity investment in Supra ITS, recognizing a shared vision to deliver world-class technology and managed services across North America.\n\nWhat began as a strategic investment has since evolved into an integrated partnership, combining Canon's innovation and enterprise solutions with Supra ITS's agility, customer focus, and managed services expertise.\n\nToday, we operate as a unified force, driving rapid growth across North America through automation, cloud, cybersecurity, and business process solutions. Together, Canon and Supra ITS are accelerating digital transformation for customers, delivering secure, scalable, and performance-driven IT solutions that redefine what it means to be truly customer-centric.\n\nCanon Canada's strategic investment in Supra ITS strengthens this commitment by integrating Canon's cutting-edge technologies with Supra's agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.\n\nFor more information, visit www.supraits.com.\n\nAbout Atomic North\n\nAtomic North is the India-based subsidiary of Supra ITS, serving as the global delivery and operations centre behind Supra's Managed IT, Application Services, and BPO businesses. As an integral part of Supra ITS international ecosystem, Atomic North ensures operational transparency, and seamless collaboration with our North American leadership teams. As Supra ITS scales rapidly across North America in partnership with Canon, Atomic North is expanding its leadership team in India to support the company's next phase of growth, maturity, and operational excellence.\n\nTeam Overview\n\nThis is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra's head office is based in Brampton, Ontario with offices across North America and growing, you will be part of a growing team and evolving company.\n\nOur global delivery operations are in India through our subsidiary, Atomic North. With Canon's strategic equity partnership and a strong North American customer base, Supra ITS is scaling its India operations to deliver world-class infrastructure services, automation, and cybersecurity solutions.\n\nAbout The Role\n\nWe're looking for a strategic technical leader who can balance architecture, reliability, security, cost, and team growth while guiding engineers and driving long-term technical vision.\n\nAs Solution Architect, you'll define the technical strategy for the AI ITSM Agent Platform. You'll make cloud infrastructure decisions, design systems for scale, build and mentor the engineering team, and ensure we execute with excellence. You'll report to the CTO and own the platform's technical roadmap for 18–24 months.\n\nYOU ARE!\n\nAn experienced Solution Architect with 8+ years experience in production software engineering\n\n2+ years experience in architecture or technical leadership.\n\nCan articulate technical vision to C-level and engineers\n\nWrites clear RFCs and design docs that guide implementation\n\nRuns effective technical discussions; makes decisive trade-off decisions\n\nBuilds and mentors engineers; creates psychological safety and growth\n\nTransparent: admits when you don't know; seeks expertise\n\nKey Responsibilities\n\nWhat you'll own\n\nTechnical architecture: design system for 10x growth (compute, data, async processing, observability)\nCloud infrastructure on AWS/GCP/Azure: serverless vs. containerized, multi-region strategy, cost optimization\nSecurity & compliance: authentication, authorization, encryption, audit logging, data privacy\nObservability: monitoring, logging, alerting, SLOs/SLIs, incident response\nTeam building: hire engineers (junior through architect), establish best practices, mentorship\nTechnology choices: databases, message queues, vector DBs, agent frameworks, deployment platforms\nReliability: design for 99.9% uptime, disaster recovery, data integrity\nCost optimization: right-sizing resources, pricing models, vendor management\n\nTech Stack\n\nClouds - AWS (EC2, ECS, RDS, Lambda, S3) or GCP (Compute Engine, Cloud SQL, Cloud Run) or Azure\nFull Stack - React, TypeScript, FastAPI, Python, PostgreSQL, Docker\nDistributed - Message queues, load balancing, replication, sharding\nAgents/AI - LLM integration patterns, agent orchestration, MCP, vector scaling, Claude Agents\nObservability - Structured logging, metrics, traces, alerting (Datadog, ELK, etc.)\n\nTechnical Experience\n\nDeep Technical Knowledge:\n\nMastery across full stack: React, TypeScript, FastAPI, Python, PostgreSQL, Docker\nCan jump into any layer and make informed decisions or code changes\nDeep understanding of trade-offs between technologies\n\nCloud Architecture (AWS, GCP, Or Azure—Deep In One)\n\nCompute options: EC2/VMs vs. Lambda/serverless vs. Kubernetes; when each is appropriate\nDatabase scaling: read replicas, Multi-AZ, replication, sharding strategies\nNetworking: VPC design, security groups, load balancing, multi-region failover\nSecurity: encryption, secrets management, IAM, audit logging, compliance\nCost optimization: right-sizing, reserved instances, spot instances, pricing models\n\nSystem Architecture At Scale\n\nMicroservices vs. monolith: when each is appropriate\nAsynchronous processing: message queues, job processors, event-driven architecture\nCaching strategies: cache invalidation, CDN, in-memory, database-level\nAPI design patterns: rate limiting, circuit breakers, bulkheads\n\nOperational Excellence\n\nObservability: structured logging, metrics, distributed tracing, alerting\nSLOs/SLIs: defining reliability targets, measuring against them\nIncident response: post-mortems, root cause analysis, blameless culture\nDeployment strategies: blue-green, canary, feature flags, rollback\n\nAI & Agent Systems\n\nLLM integration patterns: streaming, token management, rate limiting\nAgent workflow architecture: planning, memory, reflection, tool use\nVector embedding pipelines: batch processing, caching, similarity search at scale\nCost optimization for LLM usage: token counting, batching, caching\n\nPreferred Qualifications\n\nWhile not required, preference may be given to candidates with experience in the following areas:\n\nRedis caching and optimization\nMessage queues (Celery, Bull)\nGraphQL experience\nAdvanced prompt engineering and fine-tuning experience\n\nSkills: python,ai agents,cloud 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