{"id":137527,"url":"https://alion.io/job/sur-technical-support-specialist","title":"Technical Support Specialist","company":{"id":4875,"name":"Sur","domain":"hiresur.com","url":"https://alion.io/company/sur","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2200,"max":2600,"currency":"USD","period":"month","gross":null,"usd_annual":31200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T19:22:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment.\nThis role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution.\nResponsibilities\nRespond to incoming technical support requests via phone and ticketing systems. \nDiagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems. \n Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality. \n Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues. \n Own support tickets from initial triage through resolution, documenting steps and outcomes clearly. \n Escalate issues when appropriate and collaborate with other technical teams as needed. \n Contribute to internal documentation and knowledge resources to support consistent issue resolution. \n Communicate clearly with English-speaking users and stakeholders across different time zones.\nRequirements\n2+ years of experience providing application and desktop support in a fast-paced environment\nC1 level English or equivalent proficiency\nAdvanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)\nProficiency with Microsoft native tools and utilities for resolving system issues\nExperience supporting Windows desktop environments.\n Experience working with ticketing systems or structured support queues. \n Ability to troubleshoot issues methodically and explain technical concepts clearly. \n Professional-level English communication skills. \n Availability to work flexible schedules, including occasional evenings or weekends.\nPreferred Qualifications:\nExperience with Office 365 administration or advanced Outlook troubleshooting. \nFamiliarity with networking fundamentals and basic connectivity troubleshooting. \nExposure to PowerShell for troubleshooting or basic automation tasks. \nExperience supporting users in high-volume or fast-changing environments.\nCareer Development:\nThis role provides opportunities for growth into more advanced technical, operational, or service delivery roles based on performance, technical capability, and demonstrated ownership.\nBenefits\nSalary Range: $2200-$2600 USD/month \nEmployment type: Full-Time Contractor\n3 days in office in Palermo, Buenos Aires\nUnlimited PTO\n$1500 USD Tech budget \nChoice of local or U.S. holiday schedule\n*Only CV's submitted in English will be accepted","description_format":"text","description_chars":2918,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Unlimited 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