{"id":1258234,"url":"https://alion.io/job/suralink-customer-marketing-manager","title":"Customer Marketing Manager","company":{"id":1781320,"name":"Suralink","domain":"suralink.com","url":"https://alion.io/company/suralink","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-07-24T16:07:00Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-27T17:39:06Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"Suralink® is the agentic automation platform for accounting professionals and their clients, leading the global charge in AI-driven accounting technology. As the leading AI platform for accounting firms, Suralink serves more than 50% of the top 100 enterprise accounting firms in the United States and has over 800,000 users globally.\nOur mission is to empower the people we serve to redefine the meaning of efficiency in the accounting technology industry. Our award-winning SaaS platform was built for CPA firms, providing a simple, secure way to manage audit, tax, and advisory engagements.\nRecognized for growth, innovation, and culture, we foster a highly collaborative, remote-first environment where exceptional, motivated professionals can make a meaningful impact. If you're passionate about building relationships and driving growth at a fast-growing SaaS company, we'd love to talk with you\nWho we are looking for:\nSuralink is looking for a Customer Marketing Manager to own the stories our customers tell about us and turn that goodwill into pipeline. You will build and maintain our library of case studies, testimonials, and reference customers, amplify those stories across every channel, and identify upsell and expansion signals within our existing customer base. This is a hybrid marketing and BDR role: you will personally reach out to inbound upsell and expansion leads, qualify them, and set appointments for Account Executives and Customer Success Managers.\nA natural relationship-builder who customers enjoy talking to.\n\nOrganized and process-driven - nothing falls through the cracks.\n\nJust as comfortable picking up the phone and doing outbound work as you are writing content.\n\nA resourceful storyteller who can turn a customer win into a compelling asset.\n\nKey Responsibilities:\nSource, produce, and maintain a library of customer case studies, testimonials, and reference accounts across segments and geographies.\n\nBuild and manage a customer advocacy program (reviews, referrals, speaking opportunities, referenceable logos) that fuels sales and marketing.\n\nAmplify customer stories across all digital channels, including but not limited to web, sales enablement, social, email, and events.\n\nIdentify and qualify upsell and expansion signals from product usage, Customer Success notes, and marketing engagement to build a consistent pipeline of upsell leads.\n\nAct as first-touch outreach (BDR-style) for inbound upsell and expansion leads - qualify interest and set appointments for Account Executives and CSMs.\n\nMaintain a tracker of all customer stories, usage rights/approvals, and a refresh cadence so content never goes stale.\n\nReport on case study pipeline health, advocacy program participation, and upsell lead-to-meeting conversion.\n\nPartner cross-functionally with Customer Success, Sales, and Product Marketing to identify best-fit advocates and expansion opportunities.\n\nExperience and Professional Qualifications:\n2-5 years of experience in customer marketing, marketing, or a related role at a B2B SaaS company.\n\nExperience producing case studies, testimonials, or other customer-facing content.\n\nComfortable doing outbound outreach and appointment setting (phone and email) - prior BDR/SDR experience is a plus.\n\nStrong organizational and project management skills; able to manage multiple stories and leads through a pipeline at once.\n\nFamiliarity with a CRM/marketing automation platform (HubSpot preferred).\n\nExcellent written and verbal communication skills, with a knack for storytelling.\n\nExperience in accounting, audit, or other vertical SaaS is a plus.\n\nAt Suralink, our values guide everything we do:\nCustomer Obsessed: We seek to understand those we serve deeply and are committed to serving them better than anyone else.\n\nPassionately Motivated: We care about what we do, which drives us to work hard, show grit, and go above and beyond to achieve great outcomes.\n\nConstantly Improving: We are eager to learn and grow. Challenges are opportunities to innovate and enhance our solutions.\n\nTeam Focused: We know that our success is built together. We support one another and celebrate team achievements.\n\nHighly Reliable: We demonstrate good judgment, honor our commitments, and are accountable for our results.\n\nWhy Suralink?\nThere’s a lot to love about working at Suralink! Here are a few of the benefits you can expect:\nRemote-friendly policy\n\nMedical/vision/dental insurance\n\nFlexible PTO policy and ten paid holidays\n\nParental leave\n\nProfessional development allowance\n\nCommunity involvement","description_format":"text","description_chars":4550,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-25T19:37:47Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.237,"p_room":0.28,"age_days":94,"expected_fill_days":25,"reasons":["conf:7","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/suralink-customer-marketing-manager","json_url":"https://alion.io/job/suralink-customer-marketing-manager.json","meta":{"generated_at":"2026-10-27T18:58:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781320},"rest":"https://alion.io/mcp/rest/get_company?id=1781320"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuralink-customer-marketing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuralink-customer-marketing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuralink-customer-marketing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suralink-customer-marketing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuralink-customer-marketing-manager"}]}