{"id":1982186,"url":"https://alion.io/job/sureify-sr-program-manager-client-delivery","title":"Sr Program Manager, Client Delivery","company":{"id":5991,"name":"Sureify","domain":"sureify.com","url":"https://alion.io/company/sureify","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":155000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:32:19Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T09:27:24Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About Sureify\nSureify builds the digital platform life and annuity carriers use to sell, serve and grow. Our products - LifetimeACQUIRE, LifetimeAGENT, LifetimeSERVICE and CoreCONNECT - power quote-to-issue, agent portals, policyholder self-service and the data layer behind them. Carriers like Amica, AAA Life, Nationwide and Farmers rely on Sureify to support more than 1.5 million agent and policyholder interactions every month.\nAbout the role\nSureify is hiring a Sr Program Manager to own delivery of a multi-year, multi-workstream carrier engagement. You will run it from Solution Design Workshop handoff through go-live and transition into managed services, landing it on scope, schedule and budget.\nYou will report to the Sr. Director, Practice Lead, and work alongside Scrum Masters, Business Analysts, engineering, QA and product teams. You are the carrier's day-to-day delivery counterpart and the practice's source of truth on engagement health.\nWhat you'll do\nLead multi-workstream programs\nTurn confirmed SDW scope into an integrated implementation plan: epics, milestones, dependencies and a resource-loaded timeline.\nRun several concurrent workstreams (platform configuration, integrations, forms, data migration, vendor deliverables) as one program with one critical path.\nEnsure successful execution of timelines, budget, scope and delivery quality across a large, complex program.\nRun kickoff and Sprint 0, including the client prerequisites checklist: forms, system access, credentials and sandbox environments.\nOwn budget and commercial health\nManage delivery to the fixed schedule including tracking hours used, estimate to complete, estimate at completion and variance reporting.\nForecast overruns early and bring the Sr. Director a recommendation, not just a number.\nMaintain the SOW assumptions baseline, identify change-order triggers, and draft and negotiate change orders with the carrier.\nManage risk and dependencies\nOwn the RAID log and the query log of open carrier questions; review weekly and drive aging items to closure.\nAnticipate cross-workstream and client-side risks and dependencies and develop mitigation plans before they block delivery.\nEscalate early and clearly when a risk threatens milestones, budget or the relationship.\nCoach others on the team in issue management.\nOwn reporting, documentation and metrics\nProduce the weekly internal briefing and manage content for client-facing status deck, with objective Schedule, Scope, Quality and Budget ratings.\nTrack decisions and action items through to closure.\nOwn detailed program documentation and dashboards.\nEstablish and refine program success metrics and run post-launch evaluations.\nTailor communication to each audience, from unit leads to executives.\nLead the client relationship day-to-day\nServe as the primary delivery counterpart to the carrier's program and project leads, running weekly status meetings and providing detailed metrics for Sr. Director managed steering committees.\nBuild trust with carrier program and project stakeholders and spot expansion opportunities for the Sr. Director.\nCoordinate across Sureify\nDrive collaboration across multiple internal and external teams, aligning Scrum Masters, BAs, engineering, QA and support around shared milestones.\nRoute base-product gaps to Product and track them as program dependencies.\nManage third-party integration vendors and their timelines.\nDrive quality through go-live\nOwn acceptance gate readiness, UAT planning, migration readiness, cutover and hypercare.\nRecommend go/no-go decisions and run a clean handoff into managed services.\nWhat you bring\n6 to 10 years of project delivery experience in SaaS or insurtech, including complex client engagements.\nA track record of leading multi-year engagements valued at up to $10M, with direct accountability for budget, margin-relevant hours and change orders.\nExperience running 2 or more concurrent workstreams (for example configuration, integrations, data migration and vendor deliverables) under one integrated plan.\nStrong financial management: work-order or SOW budget tracking, estimate-to-complete forecasting and variance reporting on fixed-price and time-and-materials contracts.\nSkill in scope and change control, including identifying the need for change orders with Sureify leadership.\nExperience working with Agile delivery teams and Scrum Masters and bridging sprint-level progress to program-level milestones.\nCommunication tailored to every audience, from unit leads to executives: clear status reporting, steering committee facilitation and calm escalation.\nProven ownership of RAID management, UAT, cutover and go-live for enterprise software implementations.\nWorking knowledge of Jira or similar delivery tooling.\nExperience establishing success metrics and running post-launch evaluations.\nPMP or equivalent certification preferred; Agile certification (CSM or SAFe) recommended.\nNice to have\nDeep knowledge of an enterprise insurance SaaS platform, with the confidence to guide technical tradeoffs.\nExperience in life insurance, annuities or broader financial services, especially digital new business, e-application, underwriting or policy administration.\nFamiliarity with carrier systems of record, ACORD standards (such as TC103), and e-signature and forms workflows.\nExperience delivering platform upgrades or legacy-to-modern migrations for enterprise clients.\nComfort using AI-assisted delivery tools for status reporting, meeting notes and risk tracking.\nBase annual salary\n$155,000—$180,000 USD\nOur Guiding Principles\nOur products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.\nSureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.\nIf you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.","description_format":"text","description_chars":6733,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-07T00:20:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":10,"expected_fill_days":35,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/sureify-sr-program-manager-client-delivery","json_url":"https://alion.io/job/sureify-sr-program-manager-client-delivery.json","meta":{"generated_at":"2026-10-18T11:47:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5991},"rest":"https://alion.io/mcp/rest/get_company?id=5991"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsureify-sr-program-manager-client-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsureify-sr-program-manager-client-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsureify-sr-program-manager-client-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sureify-sr-program-manager-client-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsureify-sr-program-manager-client-delivery"}]}