{"id":797491,"url":"https://alion.io/job/surepay-it-operations-engineer","title":"IT Operations Engineer","company":{"id":687174,"name":"surepay.com","domain":"surepay.com","url":"https://alion.io/company/surepay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utrecht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ChatGPT","optional":false},{"name":"Gemini","optional":false},{"name":"GitHub","optional":false},{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-06-05T14:54:39Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-30T05:27:52Z","board_verified":true,"closed_at":null,"days_open":116,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":116},"description":"About SurePay\nFounded in 2016, SurePay is the leading account verification platform, relied upon by 250+ banks and thousands of organizations, to prevent fraud, misdirected payments, and reputational damage. Headquartered in Utrecht, we are scaling our platform and our team across Europe and beyond.\nAbout the role\nUntil now, our IT Support has been a one-person powerhouse. As we scale and march toward our 2026 Strategy, we are evolving. In this role, you will be the backbone of our daily operations while serving as the primary executor of our Management Team’s AI policy. You will support our 120+ employees in staying online, secure, and-most importantly-augmented by the latest AI tooling. Your primary customers are our employees, and your primary goal is their productivity and the company’s technological evolution.\nIT Operations \nOnboarding /off-boarding of new employees - set up/reset hardware (Apple) and configure access to all internal systems (Atlassian suite, Google suite, Github, AWS, etc.)\nManage device enrollment using MDM tools (e.g., Jamf, Kandji, or Mosyle).\nProvide Tier 1 technical support for hardware and software issues via ticketing system, Slack/chat, and in-person.\nDiagnose and resolve macOS errors, connectivity issues, and application bugs.\nSupport mobile productivity on iPhones and iPads (iOS/iPadOS).\nAssist users with Google Workspace tools (Docs, Sheets, Drive, Calendar, and Gmail).\nDevice management & Automation (Jamf): enroll, scope, and deploy software packages to macOS and iOS devices.\nTroubleshoot enrollment issues (DEP/ADE) and self-service app installations.\nMonitoring on system usage, security threats and accessibility\nAI Adoption & Enablement \nSupport various departments on their usage of GenAI tooling such as Gemini, ChatGPT and NotebookLM.\nBe an advocate for AI usage within business departments, guide stakeholders on the best practices and bring innovative ideas to make the teams more efficient.\nEvaluate new AI tools and their integration with existing systems (e.g. Jira/Rovo, Slack AI, Zoom AI, Hubspot AI integrations), support various departments with new integration work and guidance on best practices for AI usage, specific for their business cases, in close collaboration with the Security team.\nAbout you\nWe are looking for a hybrid professional who can bridge the gap between traditional IT Excellence and the future of AI Productivity. You enjoy looking at ways to improve and scale to support a growing organization. Furthermore, \nYou have around 4 years of experience in IT support\nAre comfortable navigating and troubleshooting macOS (Ventura/Sonoma) and iOS. Have experience with Jamf (Pro, Protect, or Connect) and Apple Business Manager.\nHave strong familiarity with Google Workspace from a user and/or basic admin perspective.\nProficiency with Jira Service Management, Zendesk, or similar enterprise ticketing platforms.\nYou apply a logical approach to troubleshooting; you know how to use different resources and documentation to find solutions.\nYou take full ownership of your workflow, proactively seeking solutions to hurdles while maintaining a high standard\nWhat we offer\nCompetitive salary + 8% personal benefits budget (use it on training, more time off, or your salary)\n25 holidays \nHybrid working setup (1 day per week in Utrecht)\nMacBook Pro, iPhone, and all the tech you need\nTravel costs covered (NS Business Card)\nPension plan\nA culture of ownership, innovation, and autonomy\nFriday drinks, offsites, and a quarterly company meetup\nA diverse team of 35+ nationalities, driven by impact\nSurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.\nWe Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.\nBuild Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths. \nThink Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.\nBe Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.\nAbout SurePay \nFounded in 2016 \n± 130 employees\n±30 nationalities\nFlat organisation and no hierarchy\nSurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is backed by two leading investors: Rabo Investments and Carlyle Europe Technology Partners. Both are highly experienced in scaling international B2B SaaS and FinTech companies. Their support reinforces SurePay’s mission to prevent payment fraud globally and accelerate our international growth.\nSurePay's core values are; We Care, Build Together, Think Forwardand Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.\nWe Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.\nBuild Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths. \nThink Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment. \nBe Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.\nMore information\nMore information?\n","description_format":"text","description_chars":6886,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T06:11:36Z"},{"event":"close","at":"2026-09-15T09:59:16Z"},{"event":"reopen","at":"2026-09-28T13:05:09Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.382,"p_room":0.28,"age_days":116,"expected_fill_days":38,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/surepay-it-operations-engineer","json_url":"https://alion.io/job/surepay-it-operations-engineer.json","meta":{"generated_at":"2026-09-30T06:36:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4622,"day_limit":5000,"remaining_today":378,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}