{"id":2764145,"url":"https://alion.io/job/surfaceprep-account-manager","title":"Account Manager","company":{"id":2447802,"name":"SurfacePrep","domain":"surfaceprep.com","url":"https://alion.io/company/surfaceprep","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orchard Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-16T14:51:05Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-23T00:57:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nSurfacePrep is seeking a customer-focused Account Manager / Customer Service Representative to join our Orchard Park team. This role serves as a key point of contact for customers, supporting order processing, product inquiries, quotations, and day-to-day account management activities.\nThe ideal candidate enjoys building relationships, solving problems, and providing outstanding service. Previous customer service, inside sales, or industrial distribution experience is beneficial, but we welcome candidates with strong communication skills and a desire to learn.\nWhat You'll Do\nProcess customer orders, changes, returns, and related documentation accurately and efficiently.\nRespond to customer inquiries via phone and email regarding products, pricing, availability, and order status.\nVerify inventory levels, pricing, ship dates, and vendor availability to ensure timely fulfillment.\nPrepare and follow up on quotes, samples, and customer requests.\nRecommend alternative products or solutions when needed to meet customer requirements.\nCoordinate with operations, purchasing, and management teams to resolve customer issues and returns.\nDevelop a working knowledge of SurfacePrep products, materials, and applications.\nMaintain accurate customer records and order information within the ERP system.\nDeliver professional, responsive service that supports long-term customer relationships.\nRequirements\nCustomer service, account management, inside sales, or related experience.\nExperience working in an industrial, manufacturing, distribution, or warehouse environment is a plus.\nERP system experience required; Sage 100 / MAS 90 experience preferred.\nStrong attention to detail and commitment to accuracy.\nAbility to manage multiple priorities in a fast-paced environment.\nExcellent verbal and written communication skills.\nStrong phone presence and customer relationship skills.\nProficiency with Microsoft Office, including Outlook, Word, and Excel.\nExperience with abrasives or abrasive converting products is preferred but not required.\nPhysical Requirements\nAbility to remain seated or stationary for extended periods while working at a computer.\nOccasionally move throughout the office to access files, printers, and office equipment.\nAbility to regularly use a computer, phone, calculator, copier, and other standard office equipment.\nBenefits\nMedical, Dental, and Vision Insurance\n401(k) Plan\nPaid Time Off\nPaid Holidays\nCompany Paid Life Insurance\nCompany Paid Short-Term Disability\nCompany Paid Long-Term Disability\nEmployee Assistance Program\nAbout SurfacePrep\nFounded in 1956, SurfacePrep is North America's leading provider of surface enhancement solutions, with over 60 locations across the United States, Canada, and Europe. We help manufacturers improve performance, quality, and efficiency with industry-leading equipment, consumables, expertise, and process solutions.\nSalary Description\nStarting at $24.00/hour","description_format":"text","description_chars":2945,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-17T03:21:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:3","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/surfaceprep-account-manager","json_url":"https://alion.io/job/surfaceprep-account-manager.json","meta":{"generated_at":"2026-10-23T03:38:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2447802},"rest":"https://alion.io/mcp/rest/get_company?id=2447802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsurfaceprep-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsurfaceprep-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsurfaceprep-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/surfaceprep-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsurfaceprep-account-manager"}]}