{"id":3308536,"url":"https://alion.io/job/surfaceprep-branch-manager","title":"Branch Manager","company":{"id":2447802,"name":"SurfacePrep","domain":"surfaceprep.com","url":"https://alion.io/company/surfaceprep","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Horsham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T17:34:06Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T01:06:21Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nThe Branch Manager is responsible for overseeing the daily operations of the branch to ensure efficiency, accuracy, and exceptional customer service. This role manages warehouse and inventory functions, coordinates logistics, supports sales teams, and leads branch personnel while maintaining strong operational and administrative controls.\nKey Responsibilities\nOperational Management\nOversee all day-to-day branch operations, including warehouse, shipping/receiving, delivery coordination, inventory management, and customer support activities.\nEnsure operational efficiency, accuracy, and productivity throughout the branch.\nDevelop and implement procedures to improve workflow, reduce errors, and increase operational performance.\nMonitor branch expenses and support efforts to meet profitability goals.\nInventory & Warehouse Management\nMaintain accurate inventory levels through cycle counts, audits, and inventory control procedures.\nCoordinate receiving, stocking, order fulfillment, and shipping activities.\nMinimize inventory discrepancies, damaged materials, and obsolete stock.\nEnsure warehouse organization, cleanliness, and proper material handling practices.\nTeam Leadership & Development\nSupervise branch personnel, including warehouse staff, customer service representatives, drivers, and administrative team members.\nTrain, coach, and evaluate employees to drive strong performance and professional development.\nEstablish clear performance expectations and accountability standards.\nFoster a positive and collaborative work environment focused on teamwork and continuous improvement.\nCustomer Service & Sales Support\nSupport inside and outside sales teams by ensuring timely and accurate order processing, delivery coordination, and issue resolution.\nMaintain strong customer relationships by ensuring high service levels, responsiveness and satisfaction.\nAssist with resolving customer concerns, shipment issues, and operational challenges.\nCoordinate with vendors and suppliers to support customer requirements and project timelines.\nFinancial & Administrative Responsibilities\nAssist with purchasing, expense management, and operational reporting.\nManage branch documentation, reporting, and administrative functions.\nPartner with company leadership on operational planning and strategic initiatives.\nRequirements\nProven experience in office management, operations management, or a related leadership role.\nStrong knowledge of warehouse operations, inventory management, and logistics.\nExcellent leadership, communication, and organizational skills.\nAbility to manage multiple priorities in a fast-paced environment.\nProficiency in Microsoft Office and ERP/inventory systems preferred.\nBenefits\nMedical, Dental, and Vision Insurance\n401(k) Plan\nPaid Time Off\nPaid Holidays\nCompany Paid Life Insurance\nCompany Paid Short-Term Disability\nCompany Paid Long-Term Disability\nEmployee Assistance Program\nAbout SurfacePrep\nFounded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 locations across the United States, Canada, and Europe. 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