{"id":2651957,"url":"https://alion.io/job/surge-staffing-bilingual-onsite-supervisor-8","title":"Bilingual Onsite Supervisor","company":{"id":4418384,"name":"SURGE Staffing","domain":"surgestaffing.com","url":"https://alion.io/company/surgestaffing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pooler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4013},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:35:41Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T21:51:02Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Bilingual Onsite Manager (English and Spanish) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:\n1). Delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs\n2). Develops and retains business by providing outstanding customer service\n3). Performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the Workforce Manager may supervise one or more Workforce Staffing Specialists. \n***This is a Bilingual role (English and Spanish)***\nPRIMARY FUNCTIONS\nObtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements\nImplement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered\nCustomize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service\nImplement custom orientation program for temporaries which incorporates customer's policies\nSupervise customer development activities to create and maintain a strong business relationship with the client\nMake Skill sourcing sales calls to acquire new business within customer\nPresent e-solutions, HR Services, Payroll, Assessments, Training and other service offerings to the client in order to further secure business opportunities\nConduct regular meetings with the client to ensure strong communication\nMonitor and address personnel issues and concerns quickly and effectively\nImplement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues\nReconcile invoices to ensure accuracy in preparation for final approval and payment processing\nMonitor and maintain profitability of the client account\nComplete and maintain company reports to log individual and client location sales/service activity\nSchedule, check-in and provide pre-assignment orientation to all temporary employees\nMonitor temporary employee attendance and performance, coach and counsel as needed\nCoach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction\nImplement company award programs to recognize the good performance of temporaries\nAnswer telephone to provide desired information for customers and temporaries\nMaintain customer and temporary employee records to ensure completeness and accuracy\nSupervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessary\nPerform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary\nProduce requested management reports\nFollow company policies and procedures for all staffing and customer activity\nAll other duties that may arise to ensure the successful operation of the company\nSECONDARY FUNCTIONS\nProcess and assist with unemployment claims as directed by the Unemployment Department staff\nProcess and assist with Workers' Compensation claims as directed by the Workers' Compensation Department staff\nDevelop and coordinate the use of other staffing vendors as part of a subcontractor management program as necessary\nReconcile invoices from all vendors and prepare for final approval and payment as necessary\nQUALIFICATIONS\n Must be able to read, write and speak in both English and Spanish\nHigh School diploma required; Bachelor's degree or equivalent business experience preferred\nSuccessful prior experience as a Branch Supervisor or Manager preferred\nMinimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required.\nAbility to access areas where needed people, information or equipment are located\nAbility to understand and accurately apply basic math skills\nProficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet\nAbility to make competent use of work related equipment and materials\nAbility to remember information (e.g., policies, procedures) or locate resources to find information as needed\nAbility to travel to various locations (e.g., customer sites, other company offices) as needed\nAbility to communicate effectively and tactfully with others\nAbility to work with other team members as well as independently\nAbility to shift back and forth between two or more tasks\nCooperative, team-oriented, patient, calm under pressure\nAbility to arrange things in certain order (e.g., alphabetically, numerically)\nAbility to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities\nStrong written and verbal communication skills\nAbility to provide excellent customer service to all clients (customers and employees)\nAbility to advise, counsel, guide and influence the opinions and decisions of others (e.g.\ncustomers and employees)\nAbility to analyze and evaluate people, data and things to determine courses of action\nPrevious business development experience including developing sales strategies, conducting cold calls, making sales presentations, closing techniques and developing service and pricing proposals\nAbility to demonstrate success working in a fast-paced, highly competitive, deadline oriented environment\nSelf-motivated with exhibited sense of urgency in all sales and service related activity\nExceptional communication, presentation, follow-up, negotiation, and closing skills.\nStrong emphasis on listening skills\nAbility to develop teams and work effectively in team environments\nStrong leadership skills, initiative and creativity with the ability to identify and convey successful techniques and approaches\nAbility to develop the professional skills of employees\nEqual Opportunity Employer\nSurge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law.\nIND1\nJob Type: Full-time","description_format":"text","description_chars":6228,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T22:02:02Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.864,"p_room":0.75,"age_days":9,"expected_fill_days":13,"reasons":["conf:3","wave","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/surge-staffing-bilingual-onsite-supervisor-8","json_url":"https://alion.io/job/surge-staffing-bilingual-onsite-supervisor-8.json","meta":{"generated_at":"2026-10-26T00:34:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418384},"rest":"https://alion.io/mcp/rest/get_company?id=4418384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsurge-staffing-bilingual-onsite-supervisor-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsurge-staffing-bilingual-onsite-supervisor-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsurge-staffing-bilingual-onsite-supervisor-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/surge-staffing-bilingual-onsite-supervisor-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsurge-staffing-bilingual-onsite-supervisor-8"}]}