{"id":3396536,"url":"https://alion.io/job/surge-staffing-contract-operations-supervisor","title":"Contract Operations Supervisor","company":{"id":4418384,"name":"SURGE Staffing","domain":"surgestaffing.com","url":"https://alion.io/company/surgestaffing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-28T12:15:12Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T20:05:29Z","board_verified":false,"closed_at":"2026-11-02T20:05:29Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Contracting Operations Supervisor\nCompany: Surge Staffing\nLocation: Columbus, Ohio\nWork Environment: In-office\nPosition Type: Full-time\nPosition Summary\nSurge Staffing is seeking a highly organized, customer-focused Contracting Operations Supervisor to oversee the day-to-day coordination of customer service agreements, amendments, and the internal contracting process. This role helps ensure agreements are accurate, move efficiently through review and approval, and align with Surge Staffing’s business model and operational needs.\nServing as a central liaison between Legal, Safety, Workers’ Compensation, Credit, and field leadership, this individual will provide responsive support and clear communication throughout the contracting process. The ideal candidate combines meticulous attention to detail with urgency and the ability to manage competing priorities while delivering outstanding customer service.\nKey Responsibilities\nAgreement Preparation and Oversight\nPrepare customer service agreements and amendments for prospective and existing customers using approved templates and language.\nMonitor agreements throughout the contracting process, tracking review status, approvals, signatures, and outstanding requirements.\nReview requests for completeness and accuracy, asking follow-up questions to clarify customer needs and resolve missing information.\nCoordinate proposed changes and nonstandard terms with Legal and other appropriate departments for review and approval.\nMaintain organized, accurate agreement records and make current documents accessible to authorized stakeholders.\nDevelop a thorough understanding of Surge Staffing’s business model, service offerings, and operational requirements to support effective contracting decisions.\nCross-Departmental Coordination\nServe as a liaison between Legal, Safety, Workers’ Compensation, Credit, the field, and other internal stakeholders.\nCoordinate departmental input and communicate requirements, outstanding questions, and next steps.\nFollow up proactively to keep agreements moving and escalate delays or unresolved issues when needed.\nHelp ensure relevant credit, safety, insurance, and operational considerations are addressed through the appropriate review process.\nField Support and Customer Service\nBuild strong relationships with branch teams and field leadership, providing a seamless and responsive contracting experience.\nServe as a primary resource for questions about agreement status, required documentation, and contracting procedures.\nEducate the field on approved agreement terms, customer obligations, and operational requirements, involving Legal when interpretation is needed.\nExplain the contracting process clearly and help field teams understand their responsibilities and next steps.\nRespond to requests with professionalism, urgency, and consistent follow-through.\nReporting and Business Development Support\nPrepare weekly reports for the executive team summarizing contracting activity, pending agreements, outstanding issues, and priority items.\nTrack turnaround times and identify recurring delays or opportunities to improve workflow.\nReview new customer profiles and research company operations, locations, and organizational structure to identify potential national account opportunities.\nShare qualified leads and supporting information with the appropriate national accounts or sales leadership.\nUse reliable external resources to verify business information and support contracting research.\nWorkflow Oversight and Improvement\nOrganize and prioritize contracting requests based on business needs, deadlines, and complexity.\nMonitor daily workflow to support timely completion and consistent quality.\nDevelop and maintain process documentation, checklists, and field resources.\nIdentify opportunities to improve communication, reduce errors, and simplify the contracting experience.\nSupport training and guidance for team members involved in the contracting process.\nQualifications\n3+ years of experience in contract administration, business operations, sales support, or a related role.\nPrevious supervisory, team lead, or workflow coordination experience preferred.\nExperience preparing, reviewing, or coordinating customer service agreements and amendments.\nStrong customer service skills and the ability to build productive relationships across departments and locations.\nExcellent written and verbal communication skills, including the ability to explain agreement requirements and processes clearly.\nStrong organizational skills with the ability to prioritize competing requests and meet deadlines.\nMeticulous attention to detail and a commitment to accuracy.\nAbility to ask thoughtful questions, research information, and follow issues through to resolution.\nSound judgment in identifying issues that require Legal or leadership review.\nProficiency in Microsoft Office, particularly Word, Excel, and Outlook.\nHigh school diploma or equivalent required; associate or bachelor’s degree in business administration or a related field preferred.\nPreferred Experience\nExperience in staffing or another multi-location service organization.\nFamiliarity with customer onboarding, credit review, safety requirements, and workers’ compensation considerations.\nExperience using contract management systems, CRM platforms, or electronic signature tools.\nExperience preparing executive reports and researching national account opportunities.\nWhat Success Looks Like\nAccurate agreements and amendments that move efficiently through review and approval.\nResponsive, dependable support for field teams.\nClear communication and timely follow-up across departments.\nExecutive reporting that provides visibility into contracting activity and outstanding issues.\nConsistent identification and referral of potential national account opportunities.\nIND3","description_format":"text","description_chars":5842,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T12:42:25Z"},{"event":"close","at":"2026-11-02T20:05:29Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/surge-staffing-contract-operations-supervisor","json_url":"https://alion.io/job/surge-staffing-contract-operations-supervisor.json","meta":{"generated_at":"2026-11-02T21:33:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418384},"rest":"https://alion.io/mcp/rest/get_company?id=4418384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsurge-staffing-contract-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsurge-staffing-contract-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsurge-staffing-contract-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/surge-staffing-contract-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsurge-staffing-contract-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3396536}},{"tool":"search_jobs","arguments":{"company":"surgestaffing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3396536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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