{"id":2557299,"url":"https://alion.io/job/surge-staffing-payroll-specialist","title":"Payroll Specialist","company":{"id":4418384,"name":"SURGE Staffing","domain":"surgestaffing.com","url":"https://alion.io/company/surgestaffing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":128000,"period":"year","method":"role_country_seniority_unknown","sample_n":11815},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-09T19:32:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-23T23:44:58Z","board_verified":false,"closed_at":"2026-10-23T23:44:58Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"About the Role\nSurge Staffing is seeking a customer-focused and detail-oriented Payroll Support Specialist to join our growing team. This position plays a critical role in supporting branch offices with payroll processing, Time & Labor system assistance, and payroll-related inquiries.\nThe ideal candidate is a strong communicator who enjoys helping others, solving problems, and delivering exceptional customer service. This role requires someone who can effectively manage multiple priorities, maintain confidentiality, and remain calm under pressure while ensuring accurate and timely payroll support.\nKey Responsibilities\nPayroll Support\nAssist branch offices with entering and processing payroll accurately and efficiently.\nSupport branches with payroll-related questions, issues, and troubleshooting.\nEnsure timely and effective resolution of payroll concerns.\nTrain branch personnel on resolving temporary employee payroll issues.\nTime & Labor System Support\nServe as a primary support resource for the Time & Labor platform across all branch locations.\nGuide users through system processes and best practices.\nTroubleshoot system-related issues and escalate when necessary.\nPayroll Administration\nUpdate employee information within company systems, including:\nDirect deposit enrollment and changes\nWage garnishments\nEmployment verifications\nOther payroll-related updates\nMaintain accuracy and confidentiality of employee records and payroll information.\nCustomer Service & Problem Resolution\nDeliver exceptional customer service to branch teams and internal stakeholders.\nUse sound judgment and discretion to resolve payroll issues efficiently.\nBuild positive relationships through effective communication, active listening, and professionalism.\nDemonstrate a willingness to go above and beyond to support branch operations.\nQualifications\nRequired\nExcellent communication, customer service, and active listening skills.\nStrong analytical and problem-solving abilities.\nExceptional organizational and time management skills.\nStrong computer and data entry skills.\nAbility to handle highly confidential information with discretion.\nAbility to work effectively in a fast-paced environment and remain calm under pressure.\nPreferred\nPrevious payroll, administrative, customer service, or support experience.\nExperience working with payroll, HRIS, or Time & Labor systems.\nExperience providing training or support to remote teams.\nSkills & Competencies\nCustomer-first mindset.\nStrong attention to detail and accuracy.\nAbility to multitask and prioritize workload effectively.\nPositive attitude and solution-oriented approach.\nTeam player with the ability to work independently.\nStrong decision-making and critical-thinking skills.\nWhy Join Surge Staffing?\nAt Surge Staffing, we are committed to helping people and businesses succeed. As a Payroll Support Specialist, you'll have the opportunity to make a direct impact by supporting our branch teams, ensuring payroll accuracy, and delivering exceptional service across the organization.","description_format":"text","description_chars":3040,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T19:38:55Z"},{"event":"close","at":"2026-10-23T23:44:58Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/surge-staffing-payroll-specialist","json_url":"https://alion.io/job/surge-staffing-payroll-specialist.json","meta":{"generated_at":"2026-10-24T16:46:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418384},"rest":"https://alion.io/mcp/rest/get_company?id=4418384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsurge-staffing-payroll-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsurge-staffing-payroll-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsurge-staffing-payroll-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/surge-staffing-payroll-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsurge-staffing-payroll-specialist"}]}