{"id":3981644,"url":"https://alion.io/job/surtech-implementation-consultant-governance","title":"Implementation Consultant: Governance","company":{"id":4529167,"name":"SurTech","domain":"surtech.co.za","url":"https://alion.io/company/surtech-co-za","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T19:57:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:57:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title and Overview\nThe Implementation Consultant: Governance is responsible for leading the successful implementation and configuration of the Diligent One Governance Products for clients. The products include Diligent Boards, BoardEffect, Diligent Entities, etc.\nThe consultant works closely with stakeholders to understand governance requirements, configure the solution, manage implementation projects, deliver user training, and ensure a seamless transition to the new platform.\nThe role requires a strong combination of technical aptitude, project management skills, client relationship management, and knowledge of corporate governance processes.\nReporting to: Head of Services\nManagement level of role: This is not a management role\nWorking environment & travel: Remote role This role could require some travel. Driver's license and own transport is essential.\nWorking hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00\nKey Responsibilities\nProject Delivery: Lead end-to-end product implementations, managing timelines, milestones, and concurrent customer onboarding tracks.\nDiligent Boards/BoardEffect Configuration & Integration: Set up digital board books, user permissions, workflows, and security profiles tailored to client governance structures for Diligent Boards and BoardEffect.\nDiligent Entities Configuration & Integration: Facilitate discovery workshops to understand clients' legal entity structures, governance processes, statutory obligations, and reporting requirements. Analyse existing entity management practices and identify opportunities for process improvement.\nData Migration: Assist clients with preparing data for migration. Import historical documents and governance records for all products. Validate migrated data for completeness and accuracy.\nTraining & Enablement: Facilitate training sessions for executives, board members, and system administrators to maximize product utility. \nStakeholder Management: Serve as the primary operational liaison, aligning cross-functional teams and managing client expectations from kickoff to go-live. \nRelationship Building: Build and maintain strong relationships with key stakeholders within customer organizations, including board members, executives, and administrators.\nIssue Resolution/Support: Act as a first point of contact for customers to address any concerns, questions, or technical issues they encounter while using the Diligent Products, and work with the Global Diligent Support Team to resolve these promptly.\nRequired Experience\n1 to 3 years of experience in software implementation, consulting, or professional services. Ideally with a board software management tool.\nEither experience as a Company Secretary or working with Board Management Solutions .\nExperience in the Corporate Governance field.\nBehavioural Skills & Soft Competencies\nWork Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.\nCommunication Skills: Excellent communication abilities and adept relationship management skills, capable of effectively handling various stakeholders and senior executives concurrently.\nEnthusiastic about technology: Possessing a solution-oriented approach focused on identifying strategies to ensure customer success. \nCustomer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value. The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.\nAdaptability: The candidate must be adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities.\nProfessional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. \nWhat would make the applicant successful in the role?\nThe candidate must have strong interpersonal skills.\nBe self-motivated and a collaborative team player.\nYou should have an inherent desire to succeed.\nBe DRIVEN.\nCan name more than three Star Wars characters.\nWe are committed to employing based solely on MERIT, irrelevant of gender, religion, or race\nInterested parties can apply via our website:\nhttps://www.careers-page.com/surtech\nPlease note that if you have not been contacted within one week then your application was unsuccessful.","description_format":"text","description_chars":4586,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T19:57:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-09T22:44:55Z"},"pay":null,"html_url":"https://alion.io/job/surtech-implementation-consultant-governance","json_url":"https://alion.io/job/surtech-implementation-consultant-governance.json","meta":{"generated_at":"2026-11-09T22:44:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4529167},"rest":"https://alion.io/mcp/rest/get_company?id=4529167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsurtech-implementation-consultant-governance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsurtech-implementation-consultant-governance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsurtech-implementation-consultant-governance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/surtech-implementation-consultant-governance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsurtech-implementation-consultant-governance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3981644}},{"tool":"search_jobs","arguments":{"company":"surtech.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3981644},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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