{"id":4082612,"url":"https://alion.io/job/survey-solutions-junior-it-support-technician","title":"Junior IT Support Technician","company":{"id":686386,"name":"Survey Solutions","domain":"survey-solutions.co.uk","url":"https://alion.io/company/survey-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":98,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-11T18:03:10Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T18:03:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nSurvey Solutions is the UK's leading engineering surveyor, providing surveying services across the land, measured building, rail and underground utility sectors. We're on an ambitious growth journey and are looking for a Junior IT Support Technician to join our small, friendly IT team.\nThe Role\nReporting to the IT Manager, you'll be the first point of contact for IT support across the business, helping colleagues in our offices and working remotely with hardware, software and account issues. It's a hands-on, varied role, ideal for someone with 1-2 years' IT support experience who wants to grow their career. More complex issues are escalated to the IT Manager or our third-party support partners, so you'll always have support while you learn.\nRequirements\nKey Responsibilities\nProvide first-line IT support in person and remotely, logging and updating helpdesk tickets and keeping users informed.\nTroubleshoot common Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and business application issues, escalating where needed.\nBuild, configure and deploy laptops, desktops and peripherals, including basic hardware repairs and upgrades.\nHandle password resets, MFA enrolment and basic user administration in Active Directory and Microsoft Entra ID using documented procedures.\nSupport joiner, mover and leaver processes, including account setup, equipment preparation and IT inductions for new starters.\nKeep the IT asset register and software licence records up to date.\nHelp diagnose basic network and Wi-Fi connectivity issues.\nWrite and maintain simple user guides and knowledge-base articles.\nFollow IT security policies, promote good security habits and report suspected phishing or security incidents.\nVisit regional offices when required and help with office moves, equipment rollouts and IT projects.\nAbout You\nEssential\n1-2 years' IT support experience, gained through employment, an apprenticeship or similar.\nGood working knowledge of Windows 10/11 and Microsoft 365 applications.\nExperience setting up and troubleshooting PCs, laptops and peripherals.\nExperience using a helpdesk or ticketing system.\nA basic understanding of networking (IP addressing, DNS, DHCP, Wi-Fi).\nA friendly, patient manner and the ability to explain technical issues to non-technical colleagues.\nWell organised, with good attention to detail and the judgement to know when to escalate.\nDesirable\nExposure to Active Directory, Entra ID, Intune or Exchange Online.\nExperience supporting Microsoft Dynamics 365 or Business Central.\nAn entry-level certification such as CompTIA A+, CompTIA Network+ or Microsoft 365 Fundamentals.\nTraining & Development\nWe'll invest in your development, with training in areas such as Microsoft 365 administration, Intune, networking, cyber security, Azure and PowerShell, and a clear pathway towards an IT Support Technician or IT Administrator role.\nBenefits\nWhat We Offer\n24 days' holiday, rising to 30 with length of service, plus bank holidays.\nFlexible working hours and flexible holidays.\nChristmas bonus.\nLife assurance and company sick pay.\nHealth and wellbeing schemes, including a wellbeing helpline.\nLong service awards, birthday gifts and a Refer a Friend scheme.","description_format":"text","description_chars":3215,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible 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