{"id":2874726,"url":"https://alion.io/job/survitec-group-limited-deskside-engineer","title":"Deskside Engineer","company":{"id":2616213,"name":"Survitec Group Limited","domain":"survitecgroup.com","url":"https://alion.io/company/survitecgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T20:58:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T03:22:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Deskside Engineer Information Technology The Information Technology family provides, maintains, optimises and expands the business systems needed to support business operation, communication, data collection and management, decision making and management of customer relationships. It innovates and digitally transforms business process. It safeguards our business, customer and personal data Job Summary The role will be responsible for resolving IT issues, installing and maintaining hardware and software, and supporting our network and systems. To be successful in this role, you should have a basic understanding of computer systems, applications, and networks, as well as excellent communication and problem-solving skills. You should also be able to work independently and as part of a team, and handle multiple tasks and priorities Duties and responsibilities\nRespond to IT support requests from staff and customers via phone, email, or chat\nTroubleshoot and resolve hardware, software, network, and system issues\nInstall, configure, and update IT equipment and software\nProvide training and guidance to users on how to use IT tools and applications\nAssisting with IT projects, such as system upgrades, migrations, backups, etc.\nDocument IT procedures, policies, and best practices\nMonitor and maintain IT inventory, security, and performance\nCollaborate with other IT staff and external vendors as needed\nRemain current regarding IT trends and developments Skills\nContinual improvement mindset\nKnowledge of MS Windows operating system, Microsoft Office\nAbility to troubleshoot and diagnose IT issues and provide solutions\nAttention to detail, accuracy, and quality\nAbility to work under pressure and meet deadlines\nExcellent communication, customer service, and interpersonal skills\nExperience of Service management tools eg ServiceNOW, SysAID etc\nWillingness to learn new skills and technologies Values Drive, Collaboration, Innovation, and Resolve - are the foundation of our culture. They guide our actions, shape our decisions, and define how we work: Drive: We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment. Collaboration: We break down silos and bring our talents together to realise our ambitions with collective strength and accountability. Innovation: We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving. Resolve: We are agile, pro-active problem solvers who anticipate change and transform challenges into opportunities. As a proud member of the team Trusted to Protect Lives, you’ll be empowered to make a real difference. We aim for excellence in everything we do. Experience and qualification\nAt least one year of experience in IT support or similar role\nITIL certification or experience\nContinual improvement mindset\nManufacturing industry experience desirable","description_format":"text","description_chars":2900,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Soldier Equipment"],"lifecycle":[{"event":"open","at":"2026-10-19T20:58:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":73,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/survitec-group-limited-deskside-engineer","json_url":"https://alion.io/job/survitec-group-limited-deskside-engineer.json","meta":{"generated_at":"2026-10-23T06:11:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2616213},"rest":"https://alion.io/mcp/rest/get_company?id=2616213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsurvitec-group-limited-deskside-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsurvitec-group-limited-deskside-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsurvitec-group-limited-deskside-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/survitec-group-limited-deskside-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsurvitec-group-limited-deskside-engineer"}]}