{"id":87435,"url":"https://alion.io/job/suse-linux-support-engineer","title":"Linux Support Engineer","company":{"id":34317,"name":"SUSE","domain":"suse.com","url":"https://alion.io/company/suse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"Replicate","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-15T21:13:21Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":100},"description":"About Us\nSUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere-from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.\nLinux Support EngineerJob Description\nThe Role\nAs a Linux Support Engineer you will:\nProvide OS support to users of the SUSE Enterprise Linux product portfolio.\nTroubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues.\nInvestigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis.\nReplicate customer issues in a technical lab environmentto provide optimal solutions..\nCommunicate with customers through email, remote sessions, and occasionally via telephone. \nBe part of the APAC team which makes up a 24x7 (follow the sun) support organisation.\nProvide technical support and maintain professional communication with SUSE’s customers.\nCollaborate efficiently with your technical support colleagues, globally.\nEngage with development and product management on bugs and feature requests.\nContinuously contribute and collaborate on knowledge resources improvement and creation. \nBe required to work on call and weekends based on a shift rotation policy.\nPreferred technical experience & skills\nA solid understanding and experience with the Linux operating system\nThe ability to troubleshoot various aspects of the Linux operating system. \nThe ability to adapt to new technologies.\nBasic Bash scripting. \nExpertise or understanding (at minimum) in the below areas:High Availability / Clustering technologies\nStorage technologies (like SAN, multipathing, iSCSI, LVM)\nNetworking concepts and protocols\n\nPersonal Attributes\nAll candidates should be fluent in English and Japanese (written and verbal)\nCandidate should feel comfortable to communicate in English on a daily basis\nA strong sense of responsibility, self-motivation, and the ability to prioritise and organise multiple, simultaneous workloads.\nThe ability to assess the customer situation and select the best path forward.\nInterpersonal communication skills, in both oral and written form.\nThe ability to communicate complex technical information to customers in a clear and simple way.\nExperienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically.\nThe ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers.\nRespectful, patient, and professional approach in line with SUSE values. \nSUSE Values\nWe are passionate about customers\n\nWe are respectful and inclusive\n\nWe are empowered and accountable\n\nWe are trustworthy and act with integrity\n\nWe are collaborative\n\nWe are SUSE!\n\nWhat We Offer\nWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.\nSUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.\nThis is a compelling opportunity for the right person to join us as we continue to scale and prosper.\nIf you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!\nWe give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.\nJob\nServicesWhat We Offer\nWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.\nSUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.\nThis is a compelling opportunity for the right person to join us as we continue to scale and prosper.\nIf you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!\nWe give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.\nSounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.\nSUSE Values\nSUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.\nChoice:\nWe are continuously making choice happen\nWe are accountable for our choices\nWe never get complacent\nCommunity:\nNobody is smarter than everybody\nWe embrace diversity of thought\nWe are “open source first, upstream first” where collaboration benefits all\nTrust:\nWe are trusted to deliver with integrity\nWe offer trust by default, and do not wait for it to be earned\nWe foster an environment where everyone trusts each other\nInnovation:\nWe foster a culture of experimentation, and embrace change by challenging the norm\nWe are committed to continuous improvement, creativity and adaptability\nIdeas are great, but without execution they are just ideas","description_format":"text","description_chars":6325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true},{"language":"Japanese","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Cloud Security","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-07-08T00:00:00Z"},{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.203,"p_room":0.28,"age_days":100,"expected_fill_days":20,"reasons":["conf:8","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/suse-linux-support-engineer","json_url":"https://alion.io/job/suse-linux-support-engineer.json","meta":{"generated_at":"2026-10-17T04:32:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34317},"rest":"https://alion.io/mcp/rest/get_company?id=34317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuse-linux-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuse-linux-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuse-linux-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suse-linux-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuse-linux-support-engineer"}]}