{"id":1473997,"url":"https://alion.io/job/suse-premium-support-engineer","title":"Premium Support Engineer","company":{"id":34317,"name":"SUSE","domain":"suse.com","url":"https://alion.io/company/suse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Düsseldorf, Germany","Austria","Bulgaria","Czech Republic","Spain"],"countries":["DE","AT","BG","CZ","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":59},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Docker","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Red Hat","optional":true}],"status":"live","first_seen_at":"2026-09-29T18:02:24Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T21:13:21Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Us\nSUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere-from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.\nPremium Support EngineerJob Description\nThe role\nThe Premium Support Engineer is assigned to provide support to our enterprise customers with post-implementation product support and is primarily responsible for the identification and resolution of issues with SUSE related products. You will develop business relationships with the customer account's technical and management staff, and support the customer by gaining first-hand knowledge of their system, configuration and business needs. The engineer will use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer's expectations. The engineer's goals are to pro-actively help the customer avoid potential problems and maintain the environment of SUSE technology in an optimal and efficient manner. The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented SUSE technologies and will utilize resources within the Company as needed to assist with these issues. An engineer will also listen to the needs of the customers for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development.\nFocus Areas\nTo succeed you will need to demonstrate technical skills in designing and delivering enterprise-level solutions by troubleshooting and providing accurate and timely resolution to customer issues. Your knowledge of open source and ability to articulate the key values of SUSE products, solution and strategy will be a great asset.\nPreferred Experience & Skills\nProven technical skills in designing and delivering enterprise-level solutions in two or more of the following:\nPlatform-as-a-Service software & Linux container technology such as Docker/Kubernetes etc\nEnterprise Linux\nApplication Delivery\nA good understanding of the complexities of networking\nExperience in Red Hat technologies would also be beneficial as would any Linux accreditations.\nExcellent interpersonal skills\nBuild and maintain strong relationships with our customers on different levels of their organizations\nProven ability to work independently and take initiative\nPosition requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.\nAbility to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.\nStrong Analytical and problem-solving skills.\nExtensive experience in high-tech or software company\nBasic MS Office and corporate applications knowledge\nBachelor’s Degree and/or Applicable Experience\nMay at times be required to work outside of standard business hours\nCulture fit with SUSE is essential in the growing organization\nFluency in German and English\n Personal Attributes\nWork approach - willing to learn and proactively explore new things daily.\nStrong problem-solving skills to diagnose and resolve technical issues\nGood priority setting, and collaboration skills.\nCustomer / service minded. \nThis position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.\nJob\nServicesWhat We Offer\nWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.\nSUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.\nThis is a compelling opportunity for the right person to join us as we continue to scale and prosper.\nIf you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!\nWe give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.\nSounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.\nSUSE Values\nSUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.\nChoice:\nWe are continuously making choice happen\nWe are accountable for our choices\nWe never get complacent\nCommunity:\nNobody is smarter than everybody\nWe embrace diversity of thought\nWe are “open source first, upstream first” where collaboration benefits all\nTrust:\nWe are trusted to deliver with integrity\nWe offer trust by default, and do not wait for it to be earned\nWe foster an environment where everyone trusts each other\nInnovation:\nWe foster a culture of experimentation, and embrace change by challenging the norm\nWe are committed to continuous improvement, creativity and adaptability\nIdeas are great, but without execution they are just ideas","description_format":"text","description_chars":6083,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Information Technology","Cloud Platforms (IaaS & PaaS)","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.689,"p_room":0.75,"age_days":16,"expected_fill_days":20,"reasons":["conf:8","velocity","win:late"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/suse-premium-support-engineer","json_url":"https://alion.io/job/suse-premium-support-engineer.json","meta":{"generated_at":"2026-10-17T00:37:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34317},"rest":"https://alion.io/mcp/rest/get_company?id=34317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuse-premium-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuse-premium-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuse-premium-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suse-premium-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuse-premium-support-engineer"}]}