{"id":1057224,"url":"https://alion.io/job/sutherland-associate-manager-hr-shared-services-2","title":"Associate Manager - HR Shared Services","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":922},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-10T11:41:21Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-28T10:28:42Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"We are One Sutherland - a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.\n Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!\nDuties and Responsibilities:\nRespond to complex employee and manager queries related to the employee lifecycle and post-separation\nLead and support HR operational activities, ensuring accurate and timely service delivery\nCollaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations\nMonitor team performance, workflows, and service levels, driving continuous improvement\nCoach and support team members, sharing knowledge and best practices\nAnalyze reports and identify opportunities to improve HR processes\nSupport HR projects and perform additional tasks as required\nMaintain employee records, confidentiality, and compliance with company policies and NDA\nBachelor's degree or higher.\n3+ years of HR experience, including at least 2 years in a supervisory or people management role.\nStrong knowledge of end-to-end HR processes, Bulgarian National Revenue Agency requirements, and statutory compliance.\nProactive, solution-oriented, and driven by a digital and continuous improvement mindset.\nStrong stakeholder management, collaboration, and people leadership skills.\nExperience managing the employee lifecycle and HR operations.\nExperience with SAP SuccessFactors is an advantage.\nProficiency in Microsoft Office (Word, Excel, PowerPoint).\nExcellent communication and presentation skills, with strong proficiency in Bulgarian and English.\nAbility to work effectively under pressure.\n Additional health and life insurance coverage\nGenerous annual leave\nFood vouchers and various discounts\nCompetitive salary and clear career progression\nWorld-class on-the-job training\nWork in a cozy office","description_format":"text","description_chars":2721,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Bulgarian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Insurance coverage","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-19T04:00:50Z"}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.567,"p_room":0.75,"age_days":17,"expected_fill_days":23,"reasons":["conf:12","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-associate-manager-hr-shared-services-2","json_url":"https://alion.io/job/sutherland-associate-manager-hr-shared-services-2.json","meta":{"generated_at":"2026-09-29T01:29:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1132,"day_limit":5000,"remaining_today":3868,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}