{"id":1962767,"url":"https://alion.io/job/sutherland-associate-manager-team-manager-tech","title":"Associate Manager - Team Manager - Tech","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":46,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1820},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-06T13:45:17Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T15:51:49Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.\nFor Enterprises, these are key factors of success. For us, they're our core expertise.\nWe work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.\nWe've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless \"as-a-service\" model.\nFor each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.\nSutherland\nDigital Outcomes.\nThe Customer Success Team Manager will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team is meeting or exceeding performance metrics. The ideal candidate will have experience in customer success management, a deep understanding of the cloud communication and collaboration space, and strong leadership skills.\nResponsibilities:\nDrive value for customers by being an expert on best practices in change management, finding ways for CSMs to deeply understand our customers’ objectives and deliver value-based solutions, and determining how to define, drive, and demonstrate ROI delivered.\nDrive alignment with internal teams including Renewals Sales Managers and Expansion teams by aligning with R&E on renewal and up-sell strategy and focusing on selling with a retention focus.\nRecruit, mentor, and inspire a world-class team by setting expectations, giving feedback, conducting interviews, and creating a customer-first culture.\nDrive operational excellence by continuously tracking and communicating metrics to the team to promote transparency, drive behaviors, and report on metrics.\n BA/BS degree or equivalent work experience, MBA preferred but not required.\n5+ years of customer or account management experience including 2+ years managing high-performing Customer Success teams at a SaaS or telecommunications company.\nExperience in hiring, mentoring, and growing a team of Customer Success Managers.\nProven experience driving adoption and leveraging customer success best practices.\nDemonstrated ability to develop strategies to address business metrics, translate them into initiatives and track successful delivery.\nPossesses executive presence with communication that drives results and motivates the team.\nThrives in ambiguity as part of a growing and expanding team.\nDemonstrated ability to effectively collaborate across organizational boundaries.\nExperience successfully working with senior (C-level) executives.\nExperience effectively addressing escalated client issues with speed and urgency.\n All your information will be kept confidential according to EEO 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