{"id":891101,"url":"https://alion.io/job/sutherland-content-writer-taguig","title":"Content Writer - Taguig","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":53,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":14000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-14T06:42:24Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-14T21:22:06Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"About Sutherland\nArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.\nWe work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.\nWe’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.\nFor each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.\nSutherland\nUnlocking digital performance. Delivering measurable results.\nDepartment: Knowledge Management (KM)\nJob role: Content Lead\nSummary:\nWe are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development. As a Content Lead you will be responsible for our client’s voice and meet business objectives. You will play a key role in developing content strategies, coordinating content projects, and maintaining consistency across various digital platforms.\nResponsibilities:\nContent Leadership:\nCollaborate with stakeholders to gather, analyze, and document their existing processes.\nDevelop and maintain a comprehensive knowledge base, ensuring accuracy, clarity, and user-friendliness.\nImplement and manage a content management system (CMS) to organize and categorize knowledge base content.\nCreate and maintain various knowledge base materials, such as standard operating procedures (SOPs), FAQs, and job aids.\nStandardize content style and ensure adherence to brand guidelines.\nCollaborate with the KM team to ensure best practices are followed in knowledge base development and management.\nCollaborate with cross-functional teams to align on content initiatives and overall business goals.\nStay up to date on industry trends and best practices in knowledge management.\nClient Advisory & Engagement:\nAct as a trusted advisor to clients on knowledge management strategies and practices.\nOffer insights and recommendations for improving KM processes.\nBuild strong relationships with clients to drive adoption of best practices.\nServe as the primary point of contact for client engagements related to process documentation and knowledge management.\nConduct regular meetings and presentations with clients to discuss project progress, findings, and recommendations.\nCollaborate with cross-functional teams to deliver high-quality solutions that meet client needs and expectations.\nStrategic Planning:\nTeam management capabilities and handling client facing calls, work on business review and create slides for business review.\nContribute to the development of strategic plans and initiatives related to knowledge management and process improvement.\nParticipate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.\nContent Creation and Quality Assurance:\nCreate and maintain content style guides for projects, ensuring consistency and meeting client expectations.\nStandardize content style and ensure adherence to brand guidelines for all content.\nMonitor and analyze content performance using analytics tools, providing insights and recommendations for improvement.\nConduct calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.\nCollaborate with the client to fine-tune expectations and writing styles, if needed.\nCreate and maintain thorough reports for relevant stakeholders (Proficiency with tools like Excel, PowerPoint, MS Word, Google Sheets, Google docs etc.)\n Qualifications:\nBachelor’s degree in any stream or related field.\nC1 proficiency mandatory.\nBachelor’s/Master’s degree in English literature and journalism would be an added advantage.\nAt least 3-4 years of experience in content creation and/or content management.\nExcellent writing, editing, and proofreading skills with a keen eye for detail.\nProficiency in using content management systems (CMS) based software.\nWell versed in the nuances of UK/US English and style guides (e.g., Chicago Manual of Style, AP Style).\nExperience with MS Excel for data-driven decision-making and using analytics tools to measure content performance.\nExcellent interpersonal and communication skills, with the ability to collaborate effectively with both internal and external stakeholders.\nStrong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.\nProven track record of successfully managing client relationships and delivering high-quality advisory services.\nAbility to work independently and collaboratively in a fast-paced environment, managing multiple projects 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