{"id":1161247,"url":"https://alion.io/job/sutherland-customer-service-representatives-remote-2","title":"Customer Service Representatives - Remote","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Halifax, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:27:22Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T21:41:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Can people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology?\nJoin Us.\nWe’re Sutherland and we're hiring Customer Service Representatives to provide outstanding and personal support to customers of one of our customers, an exciting streaming service that hosts some of the best content out there. This is a remote, work from home position.\n As aCustomer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.\nThis is the job for you if:\nYou are the go-to person to help troubleshoot tech problems.\nYou leverage streaming services regularly. \nYou excel at handling customer inquiries of varying types.\nYou are an active listener and enjoy building rapport with customers. \nYou are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.\nYou leverage two-way feedback to enhance your performance. \nWhat we offer:\nMedical, dental and vision benefits\nPaid training & PTO\nAdvancement opportunities - 80% of our frontline leaders have been promoted from within\nMonthly company reward & recognition programs\nEmployee Discounts\nEAP & Health and Wellness programs including a personal trainer dedicated to Sutherland\n An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)\nEfficient and accurate typing skills (at least 30 words per minute)\nExperience using a streaming player or gaming system\nExcellent verbal and written communication skills and are a strong multitasker\nDriven by solving problems and meeting goals\nFamiliar with Microsoft Office tools\nExperience in customer service and sales\nHigh school diploma or equivalent\nWe will provide equipment, however to work from home, you must have:\nExcellent Internet connectivity:Internet access speeds of at least 2 MBPS upload and 10 MBPS download - the faster the better!\nIn-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)\n\nA quiet and distraction-free, secure place to work.\n This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.","description_format":"text","description_chars":2751,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T23:53:36Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:5","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-customer-service-representatives-remote-2","json_url":"https://alion.io/job/sutherland-customer-service-representatives-remote-2.json","meta":{"generated_at":"2026-09-25T02:29:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2658,"day_limit":5000,"remaining_today":2342,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}