{"id":1260647,"url":"https://alion.io/job/sutherland-customer-support-associate-polish-english-telecom-project-2","title":"Customer Support Associate – Polish & English | Telecom Project","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":36000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T15:10:05Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-21T13:56:49Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.\nFor Enterprises, these are key factors of success. For us, they're our core expertise.\nWe work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.\nWe've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless \"as-a-service\" model.\nFor each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.\nSutherland\nDigital Outcomes.\n About the Role\nJoin our team supporting customers of a leading international telecommunications provider.\nYou’ll provide inbound customer support via phone, email, and chat, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.\nNo sales or upselling - your focus is on solving customer issues and delivering a great experience.\nWhat You’ll Do\nHandle customer inquiries through voice and non-voice channels\nResolve service-related issues and aim for first-contact resolution\nProvide clear, professional, and empathetic support\nAccurately document customer interactions\nFollow established processes and procedures\nWhat We’re Looking For\nMust-have:\nPolish - C1\nEnglish - B2\nUndergraduate, graduate, postgraduate education or equivalent\nStrong communication and computer skills\nAvailability to work on shifts Monday-Saturday, 09:00-18:00\nNice to have:\nCustomer service, BPO, or telecommunications experience\nExperience with CRM/ticketing systems\nStrong problem-solving and customer-focused mindset\n What You’ll Get\nWhat We Offer\nCompetitive salary + performance bonus\nAdditional health insurance\nFood vouchers\nPaid training and onboarding\nRelocation support for eligible candidates moving to Sofia\nOngoing learning and career development\nInternational and supportive work environment\nWork model: Onsite - Sofia\nWorking hours shifts : Monday-Saturday, 10:00-19:00\nChannels: Voice, email & chat\nIf you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":2720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-25T20:26:38Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.38,"p_room":0.45,"age_days":36,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-customer-support-associate-polish-english-telecom-project-2","json_url":"https://alion.io/job/sutherland-customer-support-associate-polish-english-telecom-project-2.json","meta":{"generated_at":"2026-10-21T18:35:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-customer-support-associate-polish-english-telecom-project-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-2"}]}