{"id":3863133,"url":"https://alion.io/job/sutherland-customer-support-associate-polish-english-telecom-project-3","title":"Customer Support Associate – Polish & English | Telecom Project","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":53,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1700,"max":1800,"currency":"EUR","period":"month","gross":null,"usd_annual":24252},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T08:20:51Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T01:45:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Sutherland is a global leader in Customer Experience Management, operating in 60 countries and supporting customers in 17 languages. In Bulgaria, our 2,000+ employees work from Sofia, Varna, Burgas, and remotely.\n About the Role\nJoin our team supporting customers of a leading international telecommunications provider.\nYou’ll provide inbound customer support via phone, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.\nNo sales or upselling - your focus is on solving customer issues and delivering a great experience.\nWhat You’ll Do\nHandle customer inquiries through voice and non-voice channels\nResolve service-related issues and aim for first-contact resolution\nProvide clear, professional, and empathetic support\nAccurately document customer interactions\nFollow established processes and procedures\n What We’re Looking For\nMust-have:\nPolish - C1\nEnglish - B2\nUndergraduate, graduate, postgraduate education or equivalent\nStrong communication and computer skills\nAvailability to work on shifts Monday-Saturday, 09:00-18:00\nNice to have:\nCustomer service, BPO, or telecommunications experience\nExperience with CRM/ticketing systems\nStrong problem-solving and customer-focused mindset\n What We Offer\nCompetitive salary + performance bonus\nAdditional health insurance\nFood vouchers\nPaid training and onboarding\nRelocation support for eligible candidates moving to Sofia\nOngoing learning and career development\nInternational and supportive work environment\nWork model: Onsite - Sofia\nWorking hours shifts : Monday-Saturday, 10:00-19:00\nChannels: Voice & mail","description_format":"text","description_chars":1620,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-06T10:47:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.63,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":24252,"is_top_pay":false},"html_url":"https://alion.io/job/sutherland-customer-support-associate-polish-english-telecom-project-3","json_url":"https://alion.io/job/sutherland-customer-support-associate-polish-english-telecom-project-3.json","meta":{"generated_at":"2026-11-13T07:40:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-customer-support-associate-polish-english-telecom-project-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-customer-support-associate-polish-english-telecom-project-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3863133}},{"tool":"search_jobs","arguments":{"company":"sutherlandglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3863133},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}