{"id":1260646,"url":"https://alion.io/job/sutherland-customer-support-associate-with-danish-english-sofia-2","title":"Customer Support Associate with Danish & English – Sofia","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":47,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T15:08:08Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T09:30:55Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About Us\nFor more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.\nWith operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.\n About the Role\nWe are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.\nYou will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.\nKey Responsibilities\nHandle inbound customer inquiries via phone, email, chat, and other supported channels\nAssist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries\nResolve customer concerns efficiently and aim for first-contact resolution whenever possible\nAccurately document customer interactions and follow established processes and procedures\nProvide professional, clear, and empathetic support in every interaction.\n What We’re Looking For\nMust-have:\nDanish - minimum B2 level\nEnglish - minimum B2 level\nUndergraduate, graduate, postgraduate education or equivalent\nStrong verbal and written communication skills\nGood computer skills and ability to work with multiple systems\nAvailability to work Monday to Friday, 09:00-18:00\nNice-to-have:\nPrevious experience in customer service, BPO, telecommunications, or a similar environment\nExperience working with CRM or ticketing systems\nStrong problem-solving skills and a customer-focused mindset\n What You’ll Get\nCompensation & Benefits:\nCompetitive salary and performance-based bonuses\nAdditional health insurance\nFood vouchers\nPaid training and onboarding\nRelocation support for eligible candidates moving to Sofia\nWork Environment:\nOnsite from our Sofia office\nRotational shift schedule based on operational requirements\nVoice and non-voice customer support\nGrowth & Development\nYou will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment.\nReady to Apply?\nJoin us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":2903,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-25T20:26:38Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.45,"age_days":32,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-customer-support-associate-with-danish-english-sofia-2","json_url":"https://alion.io/job/sutherland-customer-support-associate-with-danish-english-sofia-2.json","meta":{"generated_at":"2026-10-26T10:54:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14753,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-customer-support-associate-with-danish-english-sofia-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-customer-support-associate-with-danish-english-sofia-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-customer-support-associate-with-danish-english-sofia-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-customer-support-associate-with-danish-english-sofia-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-customer-support-associate-with-danish-english-sofia-2"}]}