{"id":996476,"url":"https://alion.io/job/sutherland-customer-support-associate-with-norwegian-english-sofia-2","title":"Customer Support Associate with Norwegian & English – Sofia","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":47,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1800,"max":2000,"currency":"EUR","period":"month","gross":null,"usd_annual":26880},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T12:12:10Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-26T14:01:43Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"About Us\nFor more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.\nWith operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.\n About the Role\nWe are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.\nKey Responsibilities\nHandle inbound customer calls and provide professional support\nResolve customer issues related to services, billing, SIM cards, top-ups and roaming\nProvide accurate information and troubleshoot basic issues\nResolve customer concerns efficiently and aim for first-contact resolution whenever possible\nDocument customer interactions accurately in the system \nMaintain high standards of quality, empathy and professionalism in every call\n What We’re Looking For\nMust-have:\nNorwegian - minimum B2 level\nEnglish - minimum B2 level\nUndergraduate, graduate, postgraduate degree or equivalent\nStrong communication and active listening skills\nGood computer skills and ability to work with multiple systems\nNice-to-have:\nPrevious experience in customer service, BPO or telecommunications\nExperience with CRM or ticketing systems\nStrong problem-solving and customer-focused mindset\n What You’ll Get\nCompensation & Benefits\nCompetitive salary + performance-based bonuses\nAdditional health insurance\nFood vouchers\nFully paid training and onboarding\nRelocation support for eligible candidates moving to Sofia\nWork Environment\nOn-site position in our Sofia office\n Monday-Friday | 09:00-18:00\n No Sales. No Upselling. Just Great Customer Service.\nIf you’re fluent in Norwegian and English and enjoy helping people, solving problems and making every interaction count, this could be your next career move.\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":2274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Norwegian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-17T08:05:28Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.319,"p_room":0.45,"age_days":39,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":26880,"is_top_pay":false},"html_url":"https://alion.io/job/sutherland-customer-support-associate-with-norwegian-english-sofia-2","json_url":"https://alion.io/job/sutherland-customer-support-associate-with-norwegian-english-sofia-2.json","meta":{"generated_at":"2026-10-26T15:18:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-customer-support-associate-with-norwegian-english-sofia-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-customer-support-associate-with-norwegian-english-sofia-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-customer-support-associate-with-norwegian-english-sofia-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-customer-support-associate-with-norwegian-english-sofia-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-customer-support-associate-with-norwegian-english-sofia-2"}]}