{"id":3799568,"url":"https://alion.io/job/sutherland-cx-data-analyst-and-power-bi-engineer","title":"CX Data Analyst and Power BI Engineer","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":51,"ghost_share":0,"stale_share":0.961,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-11-05T07:12:04Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T01:36:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Sutherland is seeking a technically savvy and analytical individual to join our CX Transformation team. This role is a hybrid of a Data Engineer and a Business Intelligence Analyst. You will be the \"engine\" of our data operations, responsible for the day-to-day execution of insights, dashboard development, and data architecture that powers our client’s CX strategy.\n As the CX Data Analyst & Power BI Engineer, you will be the execution layer of our day-to-day data operations. Your primary focus is to manage and monitor our existing reporting suite: running periodic reports to spot emerging trends and summarizing key findings into digestible insights. While the foundation is built, you will be the go-to resource for evolving our tools: updating existing dashboards as business requirements change and occasionally building new dataflows or visualizations.\nKey Responsibilities\nTrend Analysis & Reporting: Manage the daily/weekly cadence of CX reports, performing deep-dives to identify operational shifts, anomalies, or opportunities.\nDashboard Maintenance & Evolution: Serve as the primary owner for existing Power BI reports; update logic, visualizations, and data connections as business requirements evolve.\nAd-Hoc Development: Design and build new Power BI dashboards and Dataflows when new business needs or special projects arise.\nData Integrity & Summarization: Ensure all periodic data refreshes are successful and accurate, translating complex datasets into clear, visual summaries for the leadership team.\nCollaborative Optimization: Partner with the Insights Hub Manager to translate strategic goals into technical updates within the Power BI environment.\nDocumentation: Maintain clear logs of reporting updates and data definitions to ensure consistency across the Hub.\n Qualifications & Technical Skills\nExperience: 3+ years of experience in a Data Analyst, BI Developer, or Data Engineering role.\nPower BI Proficiency: Hands-on experience with Power BI Desktop and Service. You should be highly proficient in DAX and Power Query (M).\nAnalytical Mindset: A knack for \"finding the story\" in the data and summarizing it for non-technical stakeholders.\nCommunication: Ability to explain \"the story behind the numbers\" to internal stakeholders and client operations.\nPreferred Skills\nCloud Data Platforms: Experience working with Snowflake or similar cloud data warehouses.\nCPG Industry Knowledge: Familiarity with Consumer Packaged Goods (CPG) KPIs, such as CSAT, Net Promoter Score (NPS), or supply chain/consumer sentiment data.\nCX Experience: Background in Contact Center operations or Customer Experience design.\nCore Competencies\nReliability: You take pride in the accuracy and consistency of \"the daily numbers.\"\nAgility: You can pivot quickly from routine reporting to building a new visualization for an urgent business request.\n Self-Directed: You are comfortable managing a recurring reporting schedule with minimal oversight.\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":3032,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-05T10:52:38Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-cx-data-analyst-and-power-bi-engineer","json_url":"https://alion.io/job/sutherland-cx-data-analyst-and-power-bi-engineer.json","meta":{"generated_at":"2026-11-09T05:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-cx-data-analyst-and-power-bi-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-cx-data-analyst-and-power-bi-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-cx-data-analyst-and-power-bi-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-cx-data-analyst-and-power-bi-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-cx-data-analyst-and-power-bi-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3799568}},{"tool":"search_jobs","arguments":{"company":"sutherlandglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3799568},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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