{"id":1260642,"url":"https://alion.io/job/sutherland-insurance-operations-team-manager-life-disability","title":"Insurance Operations Team Manager (Life & Disability)","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":46,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2319},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T14:00:43Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T11:52:47Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.\nAt Sutherland, we help some of the world's most recognized brands transform customer experiences through innovative digital solutions, advanced technologies, and operational excellence.\nWith a strong focus on AI-powered transformation, automation, and customer-centric solutions, Sutherland continues to drive measurable business outcomes for global enterprises. Our people are at the center of this success, empowered to innovate, lead, and make a meaningful impact every day.\nSutherland. Digital Outcomes.\nLead. Inspire. Transform.\nAre you an experienced insurance operations leader looking to take the next step in your career? Join Sutherland as a Team Manager - Life & Disability Insurance and play a pivotal role in driving operational excellence, coaching high-performing teams, and delivering exceptional customer experiences for a leading insurance program.\nThis is an exciting opportunity for leaders who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about developing talent while improving operational performance.\nWhat You'll Do\nLead, mentor, and motivate a team to consistently achieve operational, quality, and client performance objectives.\nBuild strong relationships with clients, stakeholders, and team members to ensure business goals and service expectations are met.\nAnalyze operational data, identify trends, and develop action plans that drive productivity, quality, and customer satisfaction.\nCoach team members through regular feedback, performance management, and career development initiatives.\nIdentify training and development opportunities to strengthen team capability and improve overall performance.\nServe as a subject matter expert on Life and Disability Insurance processes, including:Short-Term Disability (STD)\nLong-Term Disability (LTD)\nFamily and Medical Leave Act (FMLA)\nState Leave Programs\nMedical and insurance-related terminology\n\nEnsure adherence to operational procedures, compliance requirements, and established client standards.\nCollaborate with cross-functional teams and business leaders to implement process improvements and operational initiatives.\nCreate a culture of accountability, engagement, continuous improvement, and customer-centricity.\nWhat We're Looking For\nBachelor's Degree in any field preferred, but not required.\nAt least 3 years of experience as a Team Manager or Operations Leader in a contact center environment.\nAt least 3 years of experience supporting Life Insurance and/or Disability Insurance accounts.\nAt least 3 years of experience in an Inbound Contact Center environment.\nStrong understanding of Life Insurance, Disability Claims, STD, LTD, FMLA, and related insurance processes.\nProven ability to analyze performance metrics, identify opportunities, and implement effective solutions.\nDemonstrated success in coaching, developing, and leading high-performing teams.\nStrong stakeholder management and client-facing communication skills.\nExcellent problem-solving, decision-making, and conflict-resolution abilities.\nStrong organizational, multitasking, and time-management skills.\nProficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.\nWillingness to work onsite in Taguig City.\n Why Join Sutherland?\nJoin a global organization with a strong track record of innovation and growth.\nLead a high-impact insurance operations team supporting critical customer needs.\nWork alongside industry professionals in a collaborative and performance-driven environment.\nEnjoy opportunities for leadership development, career advancement, and continuous learning.\nBe part of a company that values innovation, accountability, and employee success.\nIf you're a results-driven leader with a strong background in Life or Disability Insurance and a passion for developing people, we'd love to hear from you. Apply today and help shape exceptional customer experiences with Sutherland.","description_format":"text","description_chars":4007,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-25T20:26:38Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.534,"p_room":0.55,"age_days":23,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-insurance-operations-team-manager-life-disability","json_url":"https://alion.io/job/sutherland-insurance-operations-team-manager-life-disability.json","meta":{"generated_at":"2026-10-19T12:37:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-insurance-operations-team-manager-life-disability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-insurance-operations-team-manager-life-disability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-insurance-operations-team-manager-life-disability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-insurance-operations-team-manager-life-disability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-insurance-operations-team-manager-life-disability"}]}