{"id":2734046,"url":"https://alion.io/job/sutherland-software-imlpementation-engineer-voip-sip-networking-windows-server","title":"Software Imlpementation Engineer - VoIP, SIP, Networking, Windows Server","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":46,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":118000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":600},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DNS","optional":true},{"name":"LDAP","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"MS SQL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-16T16:12:18Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T22:23:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are One Sutherland - a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.\nSutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.\n We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation, implementation, configuration, and integration of the NiCE NTR-x platform, and for delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle, from the sales-to-services transition through project closure, working with Architects, Project Managers, R&D, Customer Support, and clients.\nKey Responsibilities\nInstall, integrate, and configure the NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.\nDevelop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.\nPlan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities.\nAssist customers and their vendors with configuration requirements for all NiCE integration points in the customer environment.\nProvide technical expertise across the NiCE product suite (solution design, technical support, quality assurance, and application overview) throughout every project stage.\nReport and escalate implementation issues appropriately; engage Support, R&D, and management for higher-tier assistance when required.\nMaintain regular, proactive communication with customers and management on progress, risks, and technical updates.\nSupport after-hours, weekend, client-site, and cross-time-zone activities as required by project demands.\nCommunicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes.\n Mandatory Skills/Experience:\nExperience in the Financial Services / Banking domain.\nHands-on experience with NiCE or other recording solutions (e.g., Verint): installation, configuration, upgrades, and maintenance on Windows and cloud platforms.\nMicrosoft Windows Server / OS knowledge.\nIP / SIP communication analysis and a strong telephony background.\nNetworking fundamentals: 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers. Senior Professional Services Engineer (NTR-x) \nTroubleshooting with sniffers and analysis tools such as Wireshark, log analysis, and other network-testing utilities.\nBasic scripting: query and update knowledge (SQL / shell).\nStrong customer-facing skills: able to lead technical discussions, manage stakeholder engagement, and represent NiCE in client meetings.\nGood to have:\nTelephony & Integration: Recording / telephony integration experience with PBX, switch, and ACD vendors, including Avaya, Cisco, Microsoft Teams, and Amazon Connect.\nCloud & Virtualization: Cloud experience with AWS (primary) and Azure. • Virtualization on VMware and Citrix.\nAdvanced Solutions: MDC, LDAP, SSO, and ACD integrations. • Database migrations. • Disaster Recovery and High-Availability designs.\nMicrosoft Security: Active Directory, Domain Controllers, Group Policy, and DNS. • Security policies, hardening, and encryption. • Certificate Authority and EFS.\nAdded Advantage:\nCertifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure.\nMicrosoft SQL Server (2012 and above): installation, configuration, administration, backup, recovery, and maintenance\n This is a hybrid position in Usaquén, Bogotá, Colombia (North Point, Torre Krystal Building: Cra 7 #156-10)","description_format":"text","description_chars":4377,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-16T18:38:03Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-software-imlpementation-engineer-voip-sip-networking-windows-server","json_url":"https://alion.io/job/sutherland-software-imlpementation-engineer-voip-sip-networking-windows-server.json","meta":{"generated_at":"2026-10-17T23:24:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-software-imlpementation-engineer-voip-sip-networking-windows-server"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-software-imlpementation-engineer-voip-sip-networking-windows-server"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-software-imlpementation-engineer-voip-sip-networking-windows-server"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-software-imlpementation-engineer-voip-sip-networking-windows-server\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-software-imlpementation-engineer-voip-sip-networking-windows-server"}]}