{"id":1537664,"url":"https://alion.io/job/sutherland-technical-support-engineer-iasm","title":"Technical Support Engineer / IASM","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T04:10:11Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-30T19:31:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!\n Job Summary:\nThe Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.\nKey Responsibilities:\nProvide technical support via calls, email, and ticketing systems\nCommunicate effectively with customers and resolve issues\nAnalyze and troubleshoot application, database, and infrastructure issues\nExecute SQL queries and scripts for data analysis\nUse SQL Profiler to diagnose performance issues\nHandle database scripts and index-related troubleshooting\nTroubleshoot Windows OS issues including third-party driver problems\nAnalyze logs using Event Viewer\nManage Windows services using services.msc\nUnderstand server concepts and types of servers\nCreate and manage Active Directory accounts\nPerform password resets and account unlocks\nDocument issues and resolutions\n Required Skills & Qualifications:\n3+ year of experience in Technical Support / Application Support\nStrong SQL knowledge including queries and SQL Profiler\nGood understanding of databases, scripts, and indexes\nHands-on Windows OS troubleshooting experience\nKnowledge of Active Directory administration\nExcellent verbal and written communication skills\nComfortable speaking with customers over calls\n Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.","description_format":"text","description_chars":1850,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-30T19:31:26Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:10","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-technical-support-engineer-iasm","json_url":"https://alion.io/job/sutherland-technical-support-engineer-iasm.json","meta":{"generated_at":"2026-10-01T11:37:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3302,"day_limit":5000,"remaining_today":1698,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}