{"id":565926,"url":"https://alion.io/job/sutherland-training-manager-collections-campaign-2","title":"Training Manager | Collections Campaign","company":{"id":6648,"name":"Sutherland","domain":"sutherlandglobal.com","url":"https://alion.io/company/sutherland","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Fernando, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":20000,"period":"year","method":"role_seniority_country_cell","sample_n":12},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-08T10:05:24Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-13T17:19:24Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Mgr-Technical Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.\nAs a Training Manager, you will deliver and evaluate soft & technical skills training on all aspects of client training.\n Responsibilities:\nObserve and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations, manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs), train classes as and when required\nProvide technical/soft-skills related coaching/guidance to the T-Specs in aspects of\na) conformance to curriculum/content delivery methods\nb) calibrate & conform to client prescribed/mutually agreed qualitative standards\nc) coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage\nindividual, group and class interactions\nAssess/Analyze/Monitors participant and class performance - as measured by KPIs during Nesting/Classroom.\nPrepare regular/accurate and meaningful internal and external reports related to training.\nPlan and plot in for resources as required (weekly, Bi-weekly, monthly).\nPrepare analysis & action plans to improve trainer/training delivery.\nDelivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.\nDevelopment of training for all aspects of client projects, including soft skills and technical skills.\nParticipate in routine client/learner interaction.\nPerform other related duties and assignments as required and as assigned by supervisor or manager.\nOur most successful candidates will have:\n5 years of strong collections background as a trainer; 2-3 years collections background as a Training Manager.\nEarned a Bachelor’s degree in any field (Major in Education or Communication) preferred but not required.\nAt least 5 to 6 years of work experience with Training in a contact center environment, 3 years of which as a people manager.\nExcellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook).\nStrong English verbal and written communication skills.\nStrategic in developing solutions and process improvements.\nWillingness and ability to work in a shifting or graveyard schedule.","description_format":"text","description_chars":2476,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":6,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-09T09:34:12Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.53,"p_room":0.45,"age_days":34,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sutherland-training-manager-collections-campaign-2","json_url":"https://alion.io/job/sutherland-training-manager-collections-campaign-2.json","meta":{"generated_at":"2026-10-13T18:29:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6648},"rest":"https://alion.io/mcp/rest/get_company?id=6648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutherland-training-manager-collections-campaign-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutherland-training-manager-collections-campaign-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutherland-training-manager-collections-campaign-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutherland-training-manager-collections-campaign-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutherland-training-manager-collections-campaign-2"}]}