{"id":3310165,"url":"https://alion.io/job/sutter-health-concierge-program-coordinator-iv","title":"Concierge Program Coordinator IV","company":{"id":1765513,"name":"Sutter Health","domain":"sutterhealth.org","url":"https://alion.io/company/sutterhealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40,"max":60,"currency":"USD","period":"hour","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T07:29:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are so glad you are interested in joining Sutter Health!\nOrganization:\nSPMF-Sutter Pacific Medical Foundation - SouthPosition Overview:\nPlay a key role in growing Sutter Concierge in San Francisco, building meaningful relationships and helping individuals and families access personalized healthcare backed by Sutter Health's trusted network. Responsible for implementing business development activities to recruit and retain Concierge members. Using established business development tools and processes, including the CRM, develops lasting relationships with prospective members, current members, physicians, and community partners to achieve measurable results. Position offers a varied role combining community outreach, marketing support, relationship management, and business development, with opportunities to develop new approaches and directly influence results. Programs and projects are multifaceted and involve multiple complex milestones requiring effective execution, attention to detail, and high levels of accountability. Responsible for overall coordination, status reporting, and successful completion of projects and programs. Requires strong communication and business development skills, with a result-driven, collaborative approach.Job Description:\nMEMBER ENROLLMENT & BUSINESS DEVELOPMENT:\nServes as the primary on-site business development and enrollment resource for the Concierge Medicine program.\nManages the prospective member journey from initial inquiry through Meet & Greet, enrollment, and onboarding.\nGenerates, nurtures, and converts prospective members by providing timely, personalized, and consistent follow-up throughout the enrollment process.\nEducates prospective members about the Sutter Concierge Medicine program physicians, membership benefits, available services, enrollment requirements, and applicable membership packages.\nMaintains an active pipeline of prospective members and follows up on open inquiries, scheduled Meet & Greets, pending enrollment decisions, and incomplete enrollment activities.\nIdentifies barriers affecting prospective member engagement or conversion and recommends actionable solutions.\nSupports physician panel growth toward the established goals.\nProvides a responsive, personalized, and high-touch experience that reflects the service standards of the Concierge Medicine program.\nCRM & LEAD MANAGEMENT:\nMaintains accurate and timely prospective member information within the Customer Relationship Management (CRM) system and other enrollment and marketing tools.\nDocuments prospective member inquiries, outreach attempts, follow-up activities, Meet & Greet outcomes, enrollment decisions, and lead dispositions.\nUses CRM workflows, reports, and outreach tools to prioritize leads and identify opportunities for continued engagement and conversion.\nIdentifies trends, workflow gaps, and opportunities to strengthen prospective member follow-up and enrollment conversion.\nMEMBER ENGAGEMENT & RETENTION:\nCoordinates and supports membership engagement activities designed to strengthen member relationships and support retention.\nConducts proactive outreach to current members at appropriate points throughout the membership experience.\nIdentifies referral opportunities and provides personalized follow-up\nTracks member feedback, and escalates issues to the appropriate leader when needed.\nCollaborates with physicians and program stakeholder system office business development to strengthen the overall member experience and support long-term membership relationships.\nCoordinates membership engagement and proactive outreach to strengthen relationships, encourage referrals, and support retention.\nProvides personalized follow-up, tracks member feedback, and escalates issues as needed.\nPHYSICIAN & BUSINESS DEVELOPMENT PARTNERSHIP:\nPartners with Concierge physicians, Account Executives, operational leaders, and other key stakeholders to support physician panel growth and program enrollment goals.\nPartners with business development stakeholders to plan and execute prospective member outreach activities, informational sessions, member events, and community engagement opportunities.\nSupports the development of marketing materials and other program content.\nIdentifies opportunities for targeted outreach based on program growth priorities.\nCommunicates membership pipeline information, conversion opportunities, and enrollment barriers to physicians and program leadership.\nBuilds collaborative relationships with internal and external stakeholders to support membership growth and engagement initiatives.\nPartners with Concierge physicians, SHSO Consumer Health team members, operational leaders, and other stakeholders to achieve membership growth and physician panel goals.\nPlans and executes targeted outreach, informational sessions, member events, and community engagement activities, including supporting marketing materials.\nBuilds collaborative relationships and shares membership pipeline insights, conversion opportunities, and enrollment barriers to drive growth.\nREPORTING & PERFORMANCE MONITORING:\nTracks and reports prospective member inquiries, outreach activities, and additional metrics to support membership growth. .\nMeasures actual enrollment performance against established program goals and growth targets.\nJob Shift:\nDaysSchedule:\nFull TimeShift Hours:\n8Days of the Week:\nMonday - FridayWeekend Requirements:\nNoneBenefits:\nYesUnions:\nNoPosition Status:\nNon-ExemptWeekly Hours:\n40Employee Status:\nRegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.\nPay Range is $40.30 to $60.45 / hourThe posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.","description_format":"text","description_chars":6185,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-27T03:01:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 17 · green card filings: 2","filings_12m":17,"filings_prev_12m":16,"green_card_filings_12m":2,"median_offered_wage_usd":126447,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.538,"p_room":0.9,"age_days":5,"expected_fill_days":8,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/sutter-health-concierge-program-coordinator-iv","json_url":"https://alion.io/job/sutter-health-concierge-program-coordinator-iv.json","meta":{"generated_at":"2026-10-31T17:32:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765513},"rest":"https://alion.io/mcp/rest/get_company?id=1765513"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsutter-health-concierge-program-coordinator-iv"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsutter-health-concierge-program-coordinator-iv"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsutter-health-concierge-program-coordinator-iv"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sutter-health-concierge-program-coordinator-iv\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsutter-health-concierge-program-coordinator-iv"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3310165}},{"tool":"search_jobs","arguments":{"company":"sutterhealth.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3310165},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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