{"id":3707579,"url":"https://alion.io/job/sutter-health-manager-communications","title":"Manager, Communications","company":{"id":1765513,"name":"Sutter Health","domain":"sutterhealth.org","url":"https://alion.io/company/sutterhealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":33,"ghost_share":0,"stale_share":0.848,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Altos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":129188,"max":193772,"currency":"USD","period":"year","gross":null,"usd_annual":193772},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:41:11Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T17:39:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are so glad you are interested in joining Sutter Health!\nOrganization:\nSHSO-Sutter Health System Office-ValleyPosition Overview:\nIn coordination with the communications leadership team and marketing colleagues, oversees the creation of innovative communication plans, strategies, and messaging that engage Sutter Health (SH) stakeholder audiences in novel and compelling ways. Applies a proactive research-based approach to proposing, developing, and implementing creative campaigns that inspire, influence, and inform. Manages the design of creative and integrated campaigns, activities and events that utilize a variety of platforms, channels, assets, and vehicles, and partnering with multimedia, creative services, digital, social, brand and other teams on implementation. Promotes the SH brand and service lines through engaging content, photos, inspirational videos, and on-point messaging. Provides analytical support and guidance to multifunctional teams across assigned focus area and business initiatives to drive results that highlight SH’s competitive advantages, while enhancing SH’s brand reputation. May supervise communications staff, directly or indirectly, and directs contract communication professionals, to meet project deadlines on time and within budget. Evaluates communications plans and collateral periodically to ensure content effectiveness and distribution methods efficiencies.Job Description:\nThese Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).\nJOB ACCOUNTABILITIES:\nCOMMUNICATIONS PLANNING AND IMPLEMENTATION\nOversees and prioritizes the conceptualization, development, and implementation of the focus area’s communications campaigns that advance SH’s mission, strategic vision, and plan.\nEnsures deliverables are accurate, error-free, and timely; meet quality and strategic goals; produced within budget; achieve key performance/publication indicators; and adhere to editorial guidelines, and brand standards.\nManages issues, risks, and/or project scope changes to ensure efficient use of resources, time, and budget.\nProcures the necessary requirements, such as workforce, project information and deliverables, various agreements, union considerations, material, or technology essential to successfully accomplish project objectives.\nAdvances and undertakes research/audit initiatives that inform and assess effectiveness of proposed and existing communications strategies or channels on brand and reputation, employee perceptions and/or communications preferences, etc.\nManage vendor, freelance and/or agency relationships to help ensure high-quality, cost-efficient communications.\nPROJECT MANAGEMENT\nOversees and manages various functional teams and requests on select integrated marketing and communications projects, campaigns and programs for enterprise, market, ambulatory, acute and freestanding entities.\nDefines and communicates project objectives that are clear, useful, and attainable using a variety of best practices and standard processes to ensure operational efficiency and scalability.\nProcures the necessary requirements, such as workforce, project information and deliverables, various agreements, union considerations, material, or technology essential to successfully accomplish project objectives.\nLiaises with core and contracted team members, information systems, operations, communications, marketing, legal, and other cross-functional and cross- organizational departments to reduce risk of overall failure, to maximize benefits, and to minimize costs.\nADDITIONAL ACCOUNTABILITIES BASED ON FOCUS AREA\nEXECUTIVE COMMUNICATIONS\nProactively and strategically identifies, evaluates, and pursues communications, engagement and presentation opportunities for key senior executives that drive organizational strategy, increase system brand awareness, and positively position SH as an industry leader with high-impact target audiences including business partners; employers; and business, government, and community leaders.\nDevelops communications/engagement strategies and content for key SH senior leadership team members, including writing and editing executive speeches, and developing engaging and inspiring complimentary visual presentations.\nPartners with social media team to build out and leverage social media platforms and strategy for senior executives.\nEnhances CEO and senior leader visibility through coordinated management of employee town halls, recognition events, systemwide employee and leader gatherings and intra-system visitations.\nProvides and arranges coaching for delivering senior executive level presentations and handling news media.\nOversees senior executive subject matter expert bureau and continually collaborate with marketing and communications.\nINTERNAL COMMUNICATIONS\nServes as key communications advisor to leaders on employees, managers, and other constituent messaging, including communications for key projects and initiatives.\nSupports Human Resources (HR) Department in developing and executing HR-related communications strategies and announcements.\nManages employee and manager/leader engagement strategies and approaches to foster a strong Sutter Health culture.\nOversee content development and establish standards for internal communications, including newsletters, announcements, email, scripts, web pages, special reports, speeches, PowerPoint presentations, and videos.\nSupervise annual editorial calendars, content, and platforms for traditional and online internal communication in coordination with SH communication colleagues.\nPartners with leaders to support select issues and crisis communications involving internal audiences.\nCollaborates across Communications team to tell high-impact stories about our people and our patients through a variety of mediums and channels.\nMEDIA RELATIONS\nActs as a media spokesperson on behalf of the organization, including collaborating with leaders to determine priority messages, provide media training for identified spokespeople, address challenges, and detect opportunities.\nIdentifies and develops strategies and processes that encourage and support a systemwide, integrated approach to collecting and sharing stories for external purposes.\nDevelops media and public relations (PR) plans and strategies utilizing a multi-channel approach to promote Sutter Health’s brand and narrative, including in key markets and for priority service lines.\nPartners with other key stakeholders to create and drive content, stories, and assets for all types of media channels (traditional, owned, broadcast/radio, and social) while increasing positive brand recognition and managing SH’s reputation.\nReviews and re-aligns strategic priorities continually based on evolving trends and needs.\nENTERPRISE STRATEGY & MARKET COMMUNICATIONS\nFacilitates activating the enterprise strategy in Sutter’s community-based markets to which they are assigned through strategic internal and external communications programs.\nLead communications planning and implementation to support operationalizing the enterprise strategy, including collaborating with market dyad leaders, CEOs, and organizational strategy implementation (e.g. ambulatory growth, clinical service lines, patient experience, etc.)\nResponsible for integrated storytelling and PR for all target audiences, in close coordination with media and PR team\nPartner with external affairs, media, and issues team members on issues management in respective markets; partner with marketing on service lines, patient segmentation, and health plan products.\nManages the development and implementation of communications strategies, plans and approaches to support the key priorities and initiatives of SH medical foundations, and also serves as the key communications advisor to system and market leaders on employee, manager, and other constituent messaging.\nOversees the design of strategic communications, engagement strategies, and content to build SH recognition and reputation among targeted community leaders, groups, and organizations.\nDevelops and implements multi-channel approaches (print, digital, social, etc.) to help advance Sutter Health's enterprise business strategy with key audiences and impacted constituents.\nCollaborates with media relations team to support in market and service line media requests and support leader prep and media coaching.\nPHYSICIAN/CLINICIAN ENGAGEMENT AND COMMUNICATIONS\nOversees the development and execution of communications strategies and plans that support physician engagement, facilitate a quality patience experience, and improve clinician communications.\nDesigns and delivers communications initiatives that utilize best practices and innovation to improve and engage bi- directional conversations with patients, their families, and physicians.\nReviews and evaluates quantitative and qualitative metrics/analytics that measure patient satisfaction and physician effectiveness, and then uses that insight to adjust communication strategies and plans accordingly.\nSupports leaders in planning and orchestrating communications aspects of multiple key annual meetings, including clinician meetings/activities, the Physician and Advanced Practice Clinician (APC) Symposium, and physician town halls.\nCoordinates with medical group leaders on communications needs and to advance organizational priorities.\nPUBLIC AFFAIRS/ISSUES MANAGEMENT COMMUNICATIONS\nOversees development of multi-audience communications and media relations strategies and tactics, in partnership with leadership and legal counsel, to proactively manage issues, respond to urgent crisis situations, effective influence, inform, and educate external audiences.\nManages responses, in conjunction with legal, to media on issues that may affect our reputation internally, externally or with key partners and suppliers.\nIn coordination with communications, external affairs, and others, may build and maintains partnerships with external individuals, organizations, and elected officials, including identifying opportunities for new partnerships and programs.\nAt the request of leaders, serve as a spokesperson for online, print, radio, and television interviews, or prepare and manage interviews with identified leaders.\nIdentify, research and plan social networking/digital media opportunities and other emerging communications strategies to build and maintain SH’s reputation.\nServe as a communications consultant to Sutter Health and various entities on crisis communications and issues management.\nCOLLABORATION\nFosters a collaborative and creative work environment that encourages and develops innovative storytelling and accurate informational material using a variety of best practices and standardized processes that engage, inspire, and educate targeted audiences.\nPartners with SH communications colleagues on the planning and implementation of initiatives to integrate messaging integration across broader SH public affairs, communications, and marketing strategies.\nEncourages team members to achieve results, hone communication and writing skills, take informed risks, and provide stellar customer service.\nUses personal initiative, creativity, strong judgment, constituent research, and strong constituent relationships to manage communications for designated audience.\nEncourages and cultivates focus-area news and stories to share with and inspire systemwide audiences through strong relationships with subject matter experts.\nPlays an active role in the operations (including budget) and the continuous improvement of the department through mentorship, training, and collaborative meetings/symposiums.\nCOMMUNICATIONS MANAGEMENT AND ANALYSIS\nOversees quantitative and qualitative...","description_format":"text","description_chars":16314,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United 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